Company Description Chaayos is a contemporary interpretation of the traditional Indian chai adda, created to bring people together over freshly made tea. Founded in November 2012, the brand focuses on serving “Meri Wali Chai,” customized to each customer’s preferences at the time of ordering. Guests can choose from 12 add-ons, offering more than 12,000 unique ways to enjoy their chai, from kadak adrak tulsi to lighter, aromatic variations.

Chaayos aims to revive the social and cultural experience of chai in a modern, welcoming environment where people of all backgrounds can connect.

Role Description The Shift Manager role at Chaayos is a full-time, on-site position based in Hyderabad. In this role, the Shift Manager oversees day-to-day store operations, including staff scheduling, task allocation, and ensuring adherence to standard operating procedures.

Responsibilities include supervising team members, maintaining high standards of customer service, managing order flow, and ensuring that beverages and food items are prepared to quality and safety standards.

The Shift

Manager monitors inventory levels, supports cash handling and basic reporting,



and helps resolve operational or customer issues during the shift. This role also involves coaching team members, promoting a positive work environment, and supporting store leadership in achieving sales and service goals.

Qualifications

- Ability to manage shift operations, including staff supervision, scheduling, and task delegation.
- Robust customer service skills, with the ability to handle inquiries, complaints, and feedback professionally.
- Basic knowledge of food and beverage operations, including quality, hygiene, and safety standards.
- Competence in cash handling, billing, and simple reporting or documentation.
- Effective communication and interpersonal skills to collaborate with team members and leadership.
- Proven ability to work in a fast-paced, high-volume retail or café environment.
- Prior experience in hospitality, QSR (quick service restaurants), or café operations is an advantage.
- Minimum high school diploma; a degree or certification in hospitality or management is a plus.
- Willingness to work flexible shifts, including weekends and holidays, as per business needs.

📌 Shift Manager (Hyderabad)
🏢 Chaayos
📍 Hyderabad