- Receive, review and own dealer service cases through the approved case-management channel.
- Validate case details, machine information, symptoms, prior actions and available diagnostic evidence before troubleshooting.
- Diagnose tractor service and repair issues using approved service manuals, diagnostic tools, historical cases and technical knowledge.
- Guide dealers and technicians through structured fault isolation and repair steps within the authorized support scope.
- Record diagnostic steps, findings, actions and resolution clearly in Salesforce or the designated case platform.
- Maintain case quality and completeness, and escalate complex cases with a structured technical history to the next support level or AGCO retained authority.
- Coordinate with Parts Technical Support when resolution requires part identification, fitment, supersession or availability confirmation.
- Participate in knowledge transfer, shadowing, reverse-shadowing, certification and product-immersion activities.
- Convert repeatable case learnings into candidate SOPs, troubleshooting guides and knowledge articles for AGCO SME validation.
- Support dealer callbacks and communicate technical guidance clearly, professionally and with customer focus.

📌 Service Technical Specialist (Maharashtra)
🏢 Tata Consultancy Services
📍 Maharashtra