Tiger Analytics is global analytics consulting firm. With data and technology at the core of our solutions, we are solving some of the toughest problems out there. Our culture is modelled around expertise and mutual respect with a team first mindset.

Working at Tiger, youʼll be at the heart of this AI revolution. Youʼll work with teams that push the boundaries of what-is-possible and build solutions that energize and inspire. We are headquartered in the Silicon Valley and have our delivery centres across the globe.

The below role is for our Chennai, Bangalore and Hyderabad.

About the role:

As Delivery Partner - Technology Consulting, you will be performing the role of Global Service delivery manager for various D&A; products built and managed for a set of Tiger clientele.

In doing so, you will closely collaborate with program leads, technology architects and data scientists across global locations.

In this Global Service delivery Manager role, below are some of the Key R&R;: As a Global Service Delivery Manager:

Guarantee 99%+ refresh reliability across all data products (daily, weekly, real-time refreshes). Oversee incident response for failed data pipelines, schema drift, API timeouts, or data quality breaches.

Define and enforce Tier 1–3 support workflows, Mean Time to Detect (MTTD), and Mean Time to Resolve (MTTR).

Implement DQ and BQ testing (Manual Automated) to ensure data accuracy before reports update.

Manage data refresh dependencies, batch scheduling, and resource allocation to prevent cluster/warehouse bottlenecks during peak hours.

Monitor cloud data platform costs associated with entire portfolio and enable implementation of auto-scaling, query optimization, and idle compute termination to optimize cloud consumption.

Track active user metrics across all the products:





- Daily Active Users (DAU), Monthly Active Users (MAU), query count, and top-utilized dashboards. Identify "dormant" or low-usage products (e.g., <5 views/month) to run targeted re-engagement campaigns or sunset them to save cost.
- Manage product versions, feature updates, and deprecation roadmap for obsolete dashboards or legacy pipelines.
- Conduct quarterly product reviews with business owners to ensure data products still match changing business logic.
- Establish user feedback loops (NPS/CSAT surveys) integrated directly into BI tools (Power BI, Tableau, Looker) and web applications
- Deploy automated mechanisms to identify data anomalies, unexpected row-count spikes, or volume drops before products refresh for end-users.
- Utilize AI tools for automated root-cause analysis (RCA) on pipeline failures, cutting developer troubleshooting time.
- For ML products -ensure monitoring for model drift, data drift, and performance degradation. Collaborate with Data Science / AI teams to manage re-training schedules for ML Models.
- Act as the single point of contact (SPOC) for onshore D&A; leaders, product owners, and business unit leads.
- Lead daily standups, weekly operational reviews, and monthly service reviews across time zones. Lead and mentor an offshore team of Data Engineers, Analytics Engineers, BI Developers, and L1/L2 Support Engineers.
- Up-skill team members on GenAI tools (e.g.,



GitHub Copilot, SQL AI assistants) to accelerate sprint velocity and pipeline debugging.
- Manage resource capacity across routine maintenance (refreshes/SLA), bug fixes, and new product enhancement requests.

Required Skills & Experience:

Experience: 15+ years

- Service Delivery Management, Support & Operations (DataOps)E2E Service delivery mgmt. experience (10+ yrs) with strong ITIL foundational skills with emphasis on SLA/SLO enforcement, MTTD/MTTR optimization, incident response, Problem mgmt.
- Change mgmt. etc.
- Solid exposure on the Foundational skills Across o Cloud & FinOps, o Data Engineering workflows/pipelines o BI and Web Application o ML Applications and Workflows
- Must be AI-Enabled/AI-Native and ensure his/her team embraces the power of AI as appropriate Extensive experience in managing stakeholders across the Globe, ensuring ontime Executive reporting, periodic governance
- Should have worked on RFP’s/RFI’s as a bid manager ensure ownership on E2E delivery of the response
- Seasoned Thought leader, bringing in latest and greatest technical/process ideas to life in the delivery lifecycle and generate more value for the customers
- Multi-timezone operations, ITIL frameworks, Agile/Scrum leadership (standups, service reviews), onshore/offshore SPOC
- Solution design and delivery experience on different data platforms
- Experience in setting up offshore teams from scratch and institutionalize processes/ways of working, Team capability building & upskilling etc.
- Exposure to DevOps in the context of cloud-based solution deployment (MLOps exposure preferable)

Interested candidates please share the resume to [email protected] or apply to this job.

📌 Service Delivery Manager - Technology Consulting (Chennai)
🏢 Tiger Analytics
📍 Chennai