How You'll Help Us Keep Climbing (Overview &

- Key Responsibilities)

Workforce Platform Operations

- Support day-to-day operation of Delta's contingent workforce management platform and associated supplier ecosystem.
- Monitor workforce requisition flow from request creation through fulfillment and onboarding.
- Identify bottlenecks, aging requests, approval delays, and process breakdowns.
- Partner with workforce suppliers and managed service providers to resolve operational issues.
- Maintain program documentation, workflows, operating procedures, governance artifacts, and reporting standards.
- Help ensure workforce data quality and reporting accuracy.

Requisition &

- Workforce Lifecycle Management

- Track contractor requisitions, candidate submissions, interviews, selections, onboarding, extensions, renewals, and offboarding activities.
- Analyze requisition cycle times and identify opportunities to improve speed-to-fill and hiring efficiency.
- Monitor hiring demand and workforce trends across technology organizations.
- Coordinate with hiring managers, global delivery teams, procurement organizations, and workforce suppliers to resolve workforce-related issues.
- Support workforce planning initiatives and contractor utilization reporting.

Statement of Work (SOW) Governance

- Support intake, tracking, and governance of professional services and outcome-based service engagements.
- Monitor SOW milestones, expirations, amendments, renewals, and completion activities.
- Track supplier commitments, performance metrics, and delivery obligations.
- Maintain reporting on active SOWs and associated spend.
- Ensure leadership has visibility into upcoming actions, risks, milestones, and renewal requirements.

Supplier Performance &

- Program Governance

- Monitor supplier performance against defined workforce program metrics.
- Support quarterly supplier reviews, performance discussions, and operational governance meetings.
- Develop dashboards and scorecards measuring fulfillment quality, cycle times, response times, supplier effectiveness, and workforce performance.




- Track supplier action items and follow-up activities through completion.
- Assist with supplier performance improvement initiatives and operational optimization efforts.
- Review contractor and SOW engagements against worker classification criteria (behavioral control, financial control, relationship factors) to identify misclassification risk, particularly when SOW engagements begin to resemble staff augmentation in practice.

Reporting, Compliance &

- Continuous Improvement

- Develop reporting and analytics related to workforce demand, fulfillment performance, requisition aging, contractor population trends, supplier performance, and overall program health.
- Create executive-ready presentations and operating review materials.
- Identify opportunities to simplify processes, improve automation, and increase program efficiency.
- Support implementation of new capabilities, workflows, reporting enhancements, and process improvements.
- Partner with stakeholders to improve overall workforce program performance and user experience.
- Monitor contractor tenure, supervision patterns, and integration into Delta's day-to-day operations to ensure engagements stay within defined co-employment risk boundaries; flag and escalate cases where a contractor's role or reporting structure drifts toward employee-like status.
- Partner with IT security and identity management teams to ensure contractor onboarding triggers timely, role-appropriate system access provisioning, and that offboarding triggers prompt de-provisioning; maintain audit-ready records of access grants tied to active engagement status.

What You Need To Succeed (Minimum Qualifications)

- Bachelor's degree in Business, Human Resources, Information Technology, Supply Chain, Operations, or a related field.




- 5+ years of experience in workforce operations, managed services programs, vendor management, contingent labor management, staffing operations, procurement operations, PMO functions, or business operations.
- Strong analytical and problem-solving skills.
- Advanced Excel skills including data analysis, reporting, forecasting, and trend identification.
- Strong stakeholder management and communication capabilities.
- Experience working with AgileOne workforce management, vendor managementsystems or similar Beeline, Fieldglass, Magnit, Workday VMS etc)
- Experience supporting large-scale contingent workforce programs, managed service providers, staffing operations, or workforce governance organizations.
- Familiarity with contractor requisition workflows, workforce planning processes, and supplier management practices.
- Experience working with Statement of Work (SOW) governance and skilled services engagements.

Behavioral Competencies

- Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach.
- Adapt communication clearly and concisely based on team dynamics and expresses thoughts & ideas effectively.
- Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships.
- Ability to understand business processes, implement innovative solutions, guide juniors on continuous improvement by constantly updating oneself on current technology & trends.
- Inquisitive to understand customer and business expectations while creating value addition on technical solutions.

What Will Give You a Competitive Edge (Preferred Qualifications)

- Strong PowerPoint and executive communication skills.
- Experience working within structured, process-driven operational environments.
- Experience developing dashboards using Power BI or similar analytics platforms.
- Knowledge of supplier governance, workforce analytics, and operational performance management.
- Experience supporting globally distributed technology organizations and offshore delivery models.

📌 Senior Vendor Management Analyst (Bengaluru)
🏢 Delta Technology Hub
📍 Bengaluru