About CIBC:

CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the center of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, we’re proud to drive progress for our clients and our communities.

Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the centre of everything we do.

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where you’ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you’re driving innovation in digital banking or streamlining client onboarding, you’ll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: you’ll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging.

We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If you’re ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide

We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development.

What You’ll Be Doing (position summary):

The Senior Supervisor, Retail Account Services REBO is accountable for providing leadership and management of staff members within a medium/moderately complex operational unit, as defined in the standard operating guidelines, to achieve high performance levels and outstanding customer service. The incumbent will oversee direct and in-direct reports for an operational unit with multiple processes requiring different procedures with varied complexity.



Manage all escalated issues based on knowledge, experience and procedures to identify root cause and make sound decisions ensuring resolution of more complex issues/problems.

Influence and communicate with other departments for improved results on behalf of senior management. Manage employee development and operational effectiveness, implementation of strategic initiatives, ongoing communication and assisting business partners.

At CIBC India we enable the work workplace most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

What You’ll Be Doing (position summary):

The Supervisor is responsible for independently handling teams and processes, ensuring all standards are met, and controls are in place with respect to team management. The role leads a team, drives operational excellence, and ensures process SLAs and targets are achieved.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed (responsibilities):

CROSS-FUNCTIONAL RELATIONSHIPS:

- Lead a team of 15-20 employees to ensure efficiency in process operations and meeting process SLAs
- Follow up on targets, SLA (Service Level Agreement), setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets
- Perform functions such as manpower planning, recruitment & selection, induction, performance appraisal, and training
- Ensure all team management standards and controls are met
- Drive process improvements and foster a culture of operational excellence
- Build strong working relationships with internal stakeholders to support business objectives
- Liaise with senior management, subject matter experts, and project sponsors to ensure effective process implementation
- Coordinate with Operations, HR, and other functional groups for recruitment, training, and performance management
- Participate in meetings, workshops, and working groups to represent the team and support cross-functional initiatives.

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES:

- As an employee of CIBC, the incumbent is required to comply with all applicable CIBC and Line of Business policies, standards,



guidelines and controls
- Ensure adherence to data governance, privacy, and security protocols in all analytics activities
- Maintain confidentiality and data security in all team operations

AUTHORITIES/DECISION RIGHTS:

JOB DIMENSIONS:

Experience: 5+ years of experience

- The Authority recommends and implements process improvements to enhance operational efficiency and effectiveness
- Responsible for team management decisions, including recruitment, training, and performance appraisal
- Responsible for managing a team of 15+ professionals
- Accountable for delivery of process SLAs and operational targets
- Supports process improvement, risk mitigation, and strategic decision-making through effective team management
- Works collaboratively with cross-functional teams and stakeholders to drive operational excellence
- Maintains documentation and reporting in alignment with CIBC standards and regulatory requirements
- Contributes to business continuity and service quality by providing accurate, timely, and actionable leadership

Who You Are (skills/qualifications):

- Bachelor's degree in business, Finance, Operations Management, or related field
- Minimum 5 years of progressive experience in financial services, with demonstrated exposure to operations leadership roles
- Proven experience leading operational teams and delivering results in a controlled, service-oriented setting
- Strong verbal and written communication skills in English
- Strong peoples' leadership and team management capabilities, with the ability to coach, develop, and motivate teams
- Sound understanding of operational processes, controls, and risk management practices
- Experience in banking operations, preferably within Retail Banking and/or Mortgage Services
- Strong client service orientation with the ability to manage stakeholder interactions effectively
- Excellent communication, presentation, and interpersonal skills, with the ability to engage and influence senior management
- Detail-oriented and process-driven, with a strong focus on accuracy, quality, and continuous improvement
- Self-motivated, adaptable, and resilient, with the ability to manage change and take on new challenges proactively
- Strong analytical, problem-solving, and cross-functional collaboration skills
- Strategic thinking and planning capability, with the ability to align operational priorities to business objectives

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement .

📌 Senior Supervisor-30150] (Hyderabad)
🏢 CIBC India
📍 Hyderabad