: ServiceNow ITSM / Vulnerability Response (VR) – Senior Developer

Experience: 5–7 Years

Location: Remote (Laptop collection from Mumbai, Bangalore, or Chennai office is mandatory)

Employment Type: Contract

Notice Period: Immediate Joiners Only

Mandatory Certification: ServiceNow CSA (Certified System Administrator)

Mandatory Experience: Minimum 2 years of hands-on Vulnerability Response (VR) experience

Role Overview

We are looking for an experienced ServiceNow ITSM / Vulnerability Response (VR) Senior Developer with 5–7 years of overall experience in ServiceNow development and customization. The ideal candidate must have strong expertise in ITSM, hands-on Vulnerability Response (VR) implementation, and ServiceNow scripting, preferably within financial services or regulated environments.

Key Responsibilities

1. ITSM Development & Enhancement

- Develop and enhance Incident, Problem, Change, and Request Management modules.
- Ensure compliance with ITIL best practices and organizational governance standards.
- Improve SLA adherence, reduce backlogs, and enhance service quality.

2. Vulnerability Response (VR) / SecOps

- Implement, configure, and optimize ServiceNow Vulnerability Response workflows.
- Manage vulnerability ingestion, prioritization, assignment, tracking, and remediation.
- Integrate vulnerability scanners such as Rapid7 and Fortify.
- Support security reporting, compliance requirements, and audit readiness.

3. ServiceNow Development & Customization

- Develop and maintain Business Rules, Script Includes, Client Scripts, and UI Policies.
- Configure Flow Designer and Workflows to automate business processes.
- Use JavaScript and ServiceNow Glide APIs to deliver scalable solutions.

4. Integration & CMDB Management

- Develop and maintain REST/SOAP integrations with enterprise systems.




- Support CMDB alignment and integrations across ITSM and VR modules.
- Ensure data accuracy, consistency, and reliable information flow.

5. Reporting, Testing & Quality Assurance

- Build Performance Analytics dashboards for SLA, MTTR, and vulnerability metrics.
- Create and maintain Automated Test Framework (ATF) scripts for release validation.
- Support defect resolution, release testing, and continuous improvement.

6. Managed Services & Stakeholder Management

- Handle BAU enhancements, production issues, and defect fixes.
- Participate in Change Advisory Board (CAB) meetings and governance activities.
- Collaborate with stakeholders to ensure timely delivery and service compliance.

Required Skills
- Robust hands-on experience with ServiceNow ITSM and Vulnerability Response (VR).
- Minimum 2 years of relevant Vulnerability Response (VR) experience.
- Mandatory ServiceNow CSA certification.
- Strong proficiency in JavaScript and ServiceNow Glide APIs.
- Experience with Incident, Problem, Change, and Request Management.
- Hands-on expertise in Business Rules, Script Includes, Client Scripts, and UI Policies.
- Experience with Service Catalog, Flow Designer, and Workflows.
- Knowledge of REST/SOAP integrations and CMDB.
- Experience with Performance Analytics and ATF.
- Strong understanding of ITIL processes, SLA management, and service governance.

Preferred Qualifications
- CIS – ITSM certification.
- CIS – Security Operations certification.
- Experience working in financial services or other regulated environments.
- Exposure to vulnerability scanning tools such as Rapid7 and Fortify.

Important Requirements
- Only immediate joiners are preferred.
- ServiceNow CSA certification is mandatory.
- Minimum 2 years of hands-on Vulnerability Response experience is mandatory.
- Candidates must be willing to collect their laptop from the Mumbai, Bangalore, or Chennai office.

📌 Senior ServiceNow ITSM / VR Developer (5+ yrs) (Bengaluru)
🏢 MindBrain
📍 Bengaluru