How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

Role Summary

Join Delta IT as we leverage AI within technology to unlock powerful customer experiences and continuously refine airline operations. Delta IT is on a journey of transformation. We are changing the way we do business from top to bottom. As thought-leaders within Delta, we create meaningful and innovative solutions and are looking for team members to help us realize our vision.

As AI Software Engineer, you will work on initiatives across the entire business; initiatives range from our complex global operation to the digital customer experience. We're looking for someone who is passionate about developing solutions for real-world, large-scale problems using Artificial Intelligence techniques including Generative AI, deep learning, machine learning, reinforecement learning, and CNNs.

Responsibilities Include, But Are Not Limited To

- Grow Delta’s use of AI within customer and employee facing experiences
- Partner with cross functional business and technology teams to understand business landscape and drive AI opportunities.
- Provide technical thought-leadership and direction for AI solutions across a wide range of centralized and distributed environments across the Delta landscape.
- Partner with Architecture, Foundations, and Security teams to pave the way for Delta leverage industrialized design patterns
- Help to define, design and capture data required for measurement of each solution
- Collaborate frequently to share ideas and gain perspective. Communicates critical information in a transparent and timely manner. Listens to others. Seeks clarification and confirms shared understanding when communicating.

- Delivering with Quality and Speed
- Collaborate with business and product owners, understanding the product and business domain to engineer solutions that create a competitive advantage
- Work within a team of engineers and cross-divisionally to design and build Artificial Intelligence into technical solutions at scale
- Contribute to the strategy around which frameworks and technologies are leveraged with each solution, and partner with the foundations teams to approve new design patterns
- Look upstream and downstream to see around corners and anticipate future consequences for immediate technical choices
- Document and communicate solutions with effective documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
- Design, Develop, Monitor, and scale AI components, APIs, and loosely coupled applications and integrate these with highly available channels and systems
- Incorporate security standards, test-driven development, and pipeline deployment automation to achieve robust reliability and scale
- Mentor junior team-mates to define and implement detailed measurement data, error logging/tracking for all products within our domain
- Initiate and lead code reviews and continuous improvement efforts
- Analysis and implementation of Performance/Stability/Reliability initiatives
- Monitors metrics, problems, trends, and costs, in order to determine solutions, required process changes, etc. that will make the function more efficient
- Plan, create, and execute automated test cases and load/performance testing
- Operate with Agile and Cloud Target squads within two-week sprints
- Own and support what you build
- Production issue triage, management, and prevention with a focus on continuous improvement
- Develop an AI first mindset and help democratize AI for Delta

What You Need To Succeed (Minimum Qualifications)





- 5+ years of work experience in Software Engineering
- Bachelor’s degree in computer science, Information Technology, Engineering, or related field or equivalent experience
- 3+ years of work/educational experience in Artificial Intelligence/Machine Learning
- Experience with Agile Software Development Lifecycles and DevOps/DevSecOps
- Development experience on AWS, AWS Sagemaker required
- Experience with one or more general purpose programming languages including but not limited to: Python, R, Scala, Spark
- Experience with one or more of the following: Natural Language Processing, sentiment analysis, classification, pattern recognition.
- Development experience with AI frameworks such as TensorFlow, Microsoft CNTK, scikit, Keras, Caffe, Gluon, Torch.
- Familiarity with GenAI technology stack, including frameworks for prompt engineering, guardrails for GenAI applications, and LLM fine-tuning
- Experience working with VectorDBs and other data infrastructure required to efficiently support Generative AI training pipelines and production applications
- Demonstrated ability to combine domain knowledge, data exploration, machine learning, and engineering to identify and solve operational problems where the optimal analytical approach may not be known in advance
- Strong foundation in machine learning and statistical modeling, including supervised/unsupervised learning, classification, regression, clustering, anomaly detection, forecasting, optimization, and model evaluation.
- Ability to evaluate models using business and operational outcomes—not simply model accuracy.

Candidates should understand precision/recall tradeoffs, false-positive/false-negative costs, latency, reliability, scalability, and operational impact

- Demonstrated ability to communicate complex analytical findings to engineering teams, operational leaders, product teams, and executives in understandable business terms.
- Experience with production-grade development, integration and support
- Experience and familiarity presenting to technical and business audiences

Behavioral Competencies

- Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach.
- Adapt communication clearly and concisely based on team dynamics and expresses thoughts & ideas effectively.
- Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships.
- Ability to understand business processes, implement innovative solutions, guide juniors on continuous improvement by constantly updating oneself on current technology & trends.
- Inquisitive to understand customer and business expectations while creating value addition on technical solutions.

What Will Give You a Competitive Edge (Preferred Qualifications)

- A doer by default: You are self-motivated and take pride in building great experiences for users, whether they are employees or customers. You are resourceful in finding the data and tools you need to get the job done and have a bias for action.
- You enjoy working with people and can put yourself in other people's shoes.





You're not afraid to ask for help when you need it or help teammates when they need a boost.

- You believe in strong opinions, weakly held-- you're not afraid to change your opinion in the face of new facts and acknowledge what you don't know.
- Are intensely curious about finding a solution to the pain-points of our passengers along the entire travel experience
- Have a sense of ownership in everything you build, and drive for continuous improvement
- Love travel and can deeply empathize with our customers

About The Company What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience.

Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service. Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor’s 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune’s World’s Most Admired Companies list, marking its 13th consecutive year earning this distinction.

Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.

About The Delta Technology Hub (DTH), Bangalore The DTH is one of Delta Air Lines' investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Excellent Place to Work Institute (India).

The Delta Technology

Hub was a finalist for the iVolunteer Awards 2024/2025 in the "Leader in Employee Volunteering" category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program.

For more information, please visit www.deltatechhub.com

Why join?

- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
- Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.

📌 Senior AI and ML Engineer (Bengaluru)
🏢 Delta Technology Hub
📍 Bengaluru