Location: Kolkata

Employment Type: Full-time, work from office, with local travel for customer appointments and events

Preferred Experience: 1–3 years in retail sales, fashion, boutiques or lifestyle products

About Sevora

Sevora is a stylist-led fashion shopping platform bringing together curated fashion, personal shopping assistance, Try at Home and express delivery. We aim to help customers discover and purchase outfits with greater confidence and convenience.

About the Role

We are looking for a customer-focused Sales Executive who enjoys fashion, understands customer needs and can convert enquiries into purchases. You will engage with customers through in-person interactions, phone calls, WhatsApp, private shopping sessions and community events.

This role suits someone with retail or fashion sales experience who can build lasting customer relationships and take ownership of sales targets.

Key Responsibilities

- Understand customers’ preferences, budgets, sizes and shopping occasions, and recommend suitable products.
- Convert enquiries from digital channels, referrals, events and community activities into appointments and orders.
- Follow up with interested customers, pending selections and abandoned carts in a helpful, professional manner.
- Explain product details, availability, offers, delivery options and Try at Home eligibility accurately.
- Support sales at exhibitions, private gatherings, residential community activations and premium club events.




- Work with the Personal Shopper to curate selections and assist customers during shopping appointments.
- Coordinate with merchandising and operations teams on stock availability, orders, payments and delivery.
- Maintain accurate customer records, preferences, lead sources and follow-up activities in the CRM.
- Build repeat business through personalised recommendations, post-purchase follow-ups and referrals.
- Share customer feedback, objections and reasons for lost sales with the team.

Candidate Requirements

- Experience in retail sales, fashion stores, boutiques, designer labels, department stores or related lifestyle categories.
- Strong customer service, relationship-building and sales-closing skills.
- Interest in fashion and a basic understanding of fabrics, sizing, fit and styling.
- Clear communication in Bengali and Hindi; working proficiency in English.
- Comfort using WhatsApp Business, spreadsheets and CRM tools.
- Qualified presentation, good listening skills and consistent follow-through.
- Willingness to travel within Kolkata and support scheduled events, including occasional weekends.

Experience with premium customers, appointment-based selling or personal shopping will be an advantage.

Success Measures

- Achievement of sales targets and net sales after returns.
- Enquiry-to-purchase and appointment-to-purchase conversion.
- Average order value and repeat purchases.
- Timely follow-ups and accurate CRM records.
- Customer satisfaction and referrals.

📌 Sales Executive – Fashion & Retail (Kolkata)
🏢 Sevora
📍 Kolkata