Sales Development Representative (SDR)

Company: Convertcart

Department: Sales

Experience: 1–2 years

Employment Type: Full time

Work Mode: Fully Remote

Working Hours: 5:30 PM – 2:30 AM IST (US Market)

About Convertcart

Convertcart is an eCommerce conversion optimization platform that helps online businesses convert more of their existing website traffic into customers. Through conversion rate optimization (CRO), personalization, experimentation, and website experience improvements, we help eCommerce brands improve customer journeys and drive revenue.

We work with 500+ online businesses across 35 countries.

About the Role

We are looking for a driven, articulate, and commercially curious Sales Development Representative to join our outbound sales team.

In this role, you will engage decision-makers at mid-market and emerging enterprise eCommerce and DTC brands in the US through targeted research and outbound outreach. You'll connect with senior stakeholders, understand their business challenges, and initiate meaningful conversations about how Convertcart can help improve their website conversion and customer experience.

This is a hands-on outbound role. You'll be responsible for executing cold outreach across calls, emails, and LinkedIn, building relevant conversations with prospective customers, qualifying opportunities, and booking high-quality website strategy demos for our Business Development team.

We're looking for someone who combines strong communication skills with research, persistence, sound judgment, and the ability to use AI tools effectively to improve the quality and efficiency of their work.

What You'll Do

- Execute outbound campaigns: Reach prospective customers through cold calls, personalized emails, and LinkedIn outreach, using structured multi-touch sequences.
- Engage senior decision-makers: Connect with Founders, CEOs, VPs, Directors, and Heads of eCommerce, Digital, Growth, and Marketing at relevant eCommerce and DTC brands.
- Research before reaching out: Understand the company's business model, website experience, product offering, and potential conversion challenges to make outreach relevant.
- Start meaningful conversations: Communicate clearly, ask relevant questions, handle objections, and establish why a conversation with Convertcart may be valuable.
- Qualify opportunities:



Assess prospects against Convertcart's ideal customer profile before scheduling demos, with attention to business relevance, website traffic, and potential fit.
- Book qualified meetings: Schedule website strategy demos for the Business Development team, ensuring prospects understand the purpose of the conversation and have a relevant business context.
- Own follow-ups: Maintain consistent follow-up across channels, manage outreach sequences, and ensure promising conversations do not fall through the cracks.
- Maintain CRM discipline: Keep prospect information, outreach activity, responses, follow-ups, and meeting outcomes accurate and up to date.
- Use AI to work smarter: Apply AI tools to research accounts, synthesize prospect insights, personalize messaging, improve call preparation, analyze feedback, and streamline repetitive tasks. Verify important information rather than relying blindly on AI-generated outputs.
- Continuously improve: Participate in call reviews, apply coaching, refine messaging, and improve the quality of conversations and meetings booked.

Who We're Looking For

- Relevant outbound experience: 1–2 years of hands-on experience in B2B outbound sales, ideally in SaaS or another consultative sales environment.
- US market exposure: Experience prospecting or engaging business customers in the US market is preferred.
- Cold outreach capability: Practical experience executing cold calls and cold email campaigns, including reaching prospects who have not previously engaged with the business.
- Strong communication: Clear spoken and written English, confidence in conversations, and the ability to communicate with senior business stakeholders professionally.
- Research and personalization skills: Ability to understand a company before reaching out and tailor conversations and messaging to its business context.
- AI proficiency: Comfortable using tools such as ChatGPT, Claude, or equivalent AI platforms to improve research, outreach quality, and day-to-day productivity.



You should be able to explain how you use AI in practice, not just name the tools.
- Sales technology familiarity: Experience with a CRM, sales engagement platform, or prospecting tools is beneficial. Familiarity with tools such as Outplay, LinkedIn Sales Navigator, Apollo, or ZoomInfo is an advantage.
- Ownership and consistency: Strong follow-through, organization, accountability, and a willingness to work toward clear performance goals.
- Coachability: Open to feedback, willing to review performance, and motivated to improve through practice and coaching.

Who You'll Be Reaching Out To

You'll engage with mid-market and emerging enterprise eCommerce and DTC brands in the US, connecting with senior decision-makers across eCommerce, Digital, Growth, and Marketing.

Your role will be to understand their business context, identify relevant opportunities for improvement, and initiate conversations around how Convertcart can help them improve their website performance and customer experience.

This Role Is Best Suited For Someone Who

- Enjoys initiating conversations rather than relying only on inbound enquiries.
- Is comfortable picking up the phone and speaking with people who were not expecting their call.
- Can balance structured execution with thoughtful, personalized outreach.
- Uses research and AI to make outreach more relevant instead of sending generic messages at scale.
- Takes ownership of follow-ups, meeting quality, and personal performance.
- Is comfortable working the US market shift in a fully remote environment.

Please note: This is an outbound sales role, not an inbound lead-handling or sales support position. Candidates whose experience is limited to responding to inbound enquiries, managing existing customers, or supporting sales without personally executing cold outreach may not be suited to this role. What We Offer

- The opportunity to work in an international B2B SaaS environment.
- Exposure to eCommerce, conversion optimization, and consultative outbound sales.
- A fully remote working arrangement.
- Structured performance expectations, coaching, and opportunities to develop sales skills.
- Competitive compensation with performance-linked incentives.
- Opportunities to build expertise in AI-enabled sales workflows and grow with the business.

📌 Sales Development Representative- US (India)
🏢 ConvertCart
📍 India