Job Summary: We are seeking a dynamic and guest-oriented Reservation Executive to join our Giri India Central Reservations team. The ideal candidate will be responsible for handling reservations for a range of properties under our brand umbrella. The role demands exceptional communication skills, attention to detail, and a deep understanding of our brand's offerings, ensuring that all guests receive the highest level of service and attention when making reservations.

Key Responsibilities:

1. Reservation Management:

- Handle inbound reservations via phone, email, and online channels for multiple properties under the brand’s portfolio.
- Ensure accurate booking information, including dates, room types, rates, and special requests, are captured and confirmed.
- Process modifications, cancellations, and no-show bookings efficiently while ensuring the guest experience is not impacted.

1. Customer Service:

- Provide exemplary customer service by responding promptly and professionally to guest inquiries regarding reservations, availability, rates, and policies.
- Assist guests with special requests such as room preferences, VIP needs, or accommodations for special events.
- Address any reservation-related issues or complaints, working with the relevant teams to resolve them swiftly.

1. Data Entry &
- System Updates:

- Maintain accurate and up-to-date reservation records in the central reservation system (CRS).
- Ensure that all information such as guest profiles, booking preferences, and payment details are accurately entered and updated.




- Monitor availability across properties to avoid overbookings and ensure proper allocation.

1. Sales &
2. Upselling:

- Promote special offers, packages, and seasonal promotions to enhance revenue and ensure guests are aware of all available options.
- Upsell room types, upgrades, or additional services (e.g., spa, dining, excursions) to maximize revenue opportunities.
- Achieve daily/weekly/monthly targets for upselling and overall reservations.

1. Team Collaboration:

- Work closely with the front desk, sales, and revenue management teams to ensure seamless communication regarding room availability, rates, and guest preferences.
- Support team members in maintaining high operational standards and guest satisfaction.

1. Reporting &
2. Administrative Tasks:

- Assist in preparing reservation reports, tracking occupancy, and identifying trends.
- Contribute to the forecasting of demand and revenue, helping with inventory management.

1. Compliance &
2. Brand Standards:

- Ensure all reservation procedures align with brand standards, policies, and industry best practices.
- Maintain a high level of knowledge about the brand’s properties, facilities, and offerings to accurately inform guests and help with decision-making.

1. Training &
2. Development:

- Stay informed about recent tools, systems, and technologies used in central reservations.
- Participate in training programs to enhance product knowledge, sales techniques, and customer service skills

📌 Reservation Executive (Ahmedabad)
🏢 GIRI Hotels
📍 Ahmedabad