Company Description Jana Small Finance Bank, headquartered in Bengaluru, is a leading Scheduled Commercial Bank that has played a key role in advancing India’s urban microfinance movement since 1999. The bank focuses on uplifting under-banked and under-served communities across the country, combining financial inclusion with responsible banking practices. As of March 31, 2023, it operates 754 banking outlets across 22 states and 2 union territories, including 272 branches in unbanked rural centers.

Serving over 12 million customers, Jana Small Finance Bank leverages deep market understanding and digital innovation to deliver best-in-class banking products and services. The bank continues to expand its reach and impact through customer-centric solutions and technology-driven initiatives.

Role Description The Relationship Manager role at Jana Small Finance Bank is a full-time, on-site position based in Hazaribag.

The Relationship

Manager is responsible for managing and growing a portfolio of customers by building strong relationships, understanding their financial needs, and recommending suitable banking products and services. This role includes onboarding recent customers, cross-selling and up-selling products, handling service queries, and ensuring a high standard of customer satisfaction.

The Relationship

Manager will track account performance, monitor customer risk profiles, and coordinate with internal teams to resolve issues promptly. The position also involves achieving sales and revenue targets,



maintaining compliance with regulatory and bank policies, and contributing to branch-level business development activities.

Qualifications

- Strong customer relationship management and client servicing skills, with the ability to understand and address diverse financial needs.
- Proficiency in sales, cross-selling, and up-selling banking products, with a focus on meeting business and revenue targets.
- Solid knowledge of retail banking products and services, such as savings accounts, loans, deposits, and digital banking solutions.
- Ability to handle customer queries and complaints effectively, ensuring timely resolution and a positive service experience.
- Good communication and interpersonal skills, with the ability to engage with customers from varied socio-economic backgrounds.
- Comfort with using core banking systems and digital tools for account management, documentation, and reporting.
- Attention to detail and adherence to regulatory, compliance, and internal risk management guidelines.
- Bachelor’s degree in finance, commerce, business administration, or a related field; prior experience in banking or financial services is preferred.
- Fluency in local language and working proficiency in English; familiarity with the Hazaribag region and local markets is an advantage.
- Ability to work from the branch location during standard banking hours and collaborate effectively with branch and regional teams.

📌 Relationship Manager (Hazaribagh)
🏢 Jana Small Finance Bank
📍 Hazaribagh