Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What Truly Sets Us Apart Is How We Work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

Job Title: Refrigeration officer

Scope: Asset Management, After Sales Service, Asset Audit

Location: Pune/Kolhapur

Terms: Full Time

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure-play ice cream company, we have the scale and ambition to make a real difference.

What Truly Sets Us Apart Is How We Work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high-performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The Role

What you'll be responsible for The Refrigeration Officer will be responsible for managing the end-to-end cold chain infrastructure within the South Zone, including freezer cabinets, delivery units, and cold rooms.

This role is critical in supporting the rapid growth of the Kwality Walls business in the region,



which operates advanced refrigeration technologies such as hydrocarbon refrigerants and eutectic cooling systems.

Key Responsibilities

Cold Chain Management

- Ensure optimal performance and upkeep of commercial refrigeration assets across the region.
- Oversee timely placement and installation of refrigeration units in line with company standards.
- Monitor and ensure compliance with cold chain KPIs:
- Temperature Compliance Index (TCI)
- Complaint Response Time (attendance and closure)
- Freezer Uptime

Asset Management

- Maintain accurate records of asset inventory and ensure proper storage and handling.
- Oversee the disposal of obsolete equipment in accordance with environmental policies.
- Ensure high compliance to asset assurance.
- Implement Unilever’s operational and safety systems.

Service & Maintenance

- Identify, recruit and manage service providers for repairs and maintenance.
- Ensure high uptime and reliability of refrigeration equipment.
- Conduct regular market visits to assess asset performance and service quality.

Budget & Cost Control

- Manage and control operational budgets for the region.
- Optimize warehousing and transportation costs.
- Ensure timely processing and verification of payments to suppliers and franchisees.

Stakeholder Coordination

- Collaborate with internal teams including Sales, Quality, Logistics, and Commercial.
- Liaise with external partners such as service providers, suppliers, and transporters. Decision-Making Authority
- Budget management for assignment area
- Selection and evaluation of franchisees and service providers
- Customer service strategy and execution Geographical Coverage
- Upcountry west towns Team Leadership
- Lead a team of approximately 20 personnel involved in repairs, maintenance, and logistics operations. Key Skills and Competencies

- Fully operational refrigeration technical knowledge
- Logistics management
- Team Alignment
- Leadership & People Management
- Effective Communication
- External Orientation
- Bias for Action

We're Looking For Someone Who

- Education: Diploma/BE in Mechanical Engineering




- Experience: Minimum 3 years in service and maintenance of commercial refrigeration systems within ice cream, refrigeration or engineering industry.

What You'll Get Alongside meaningful work and strong development, we offer a reward package that typically includes

- Market-competitive pay and performance related rewards
- Versatile ways of working
- Support for health, wellbeing and life outside of work
- Time off to rest and recharge
- Ongoing learning and development opportunities
- Specific benefits vary by location 1

Why join us? This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end.

People who are driven by success to deliver more than we ever thought we could! Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

- Roles with real accountability and visible impact
- Free to move fast, experiment and challenge how things are done
- Continuous learning and development as the business grows
- Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business. Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional Information The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.

📌 Refrigeration Officer (Mumbai)
🏢 The Magnum Ice Cream
📍 Mumbai