QA Manager –

Employment Type: Full-time

Experience Required: 5+ years in QA, including 3+ years managing a QA team

Role Overview

We are hiring a QA Manager to own quality across our e-commerce platform and ensure releases ship on time and to standard.

This is a hands-on leadership role. You will run the QA team day to day, set priorities, unblock people, and hold yourself accountable for what goes to production.

We run a lean team, so we need someone who gets the work done with fewer people. You think analytically, adapt quickly when priorities shift, and improvise practical solutions rather than waiting for ideal conditions.

You will bring AI tools into the team's daily work, from test design to defect analysis, and measurably raise the output and quality the team delivers.

Who You Are

- A People Person

You build trust quickly with your team, developers, support teams, and customers. People come to you because you listen, stay calm under pressure, and handle disagreements constructively.
- A Motivator

You keep a small team engaged and accountable, give honest feedback, and help people grow.
- Sharp and Resourceful

You learn new domains quickly, ask the right questions, and find the simplest way to solve complex problems.
- A Builder and Early Adopter

You enjoy building small tools, experimenting with new technologies, and finding ways to make the team's daily work faster and easier.
- Results-Driven

You take ownership, follow through without being chased, and measure success by what gets delivered rather than the effort spent.
- A Clear Communicator

You explain issues and trade-offs clearly to both technical and non-technical stakeholders, in writing and during calls.

Mandatory Requirements

Candidates must meet all the following requirements to be considered for this position.

- Employment Stability: Minimum 3 continuous years with a single employer in a QA Lead or QA Manager capacity. We are looking for professionals who have managed products and teams through multiple release cycles rather than short-term assignments.
- QA Leadership Experience: 5+ years of overall QA experience, including at least 3 years directly managing QA engineers, covering hiring, work allocation, and performance reviews.
- Proven Delivery Track Record: Demonstrated ownership of releases or quality improvements from start to finish, supported by measurable results such as fewer escaped defects or shorter testing cycles.
- Lean Team Management:



Proven ability to manage QA effectively with a small team by prioritizing risks, eliminating low-value activities, and meeting release deadlines.
- Analytical and Problem-Solving Skills: Solid ability to identify root causes of defects using logs, data, and API transactions, and recognize patterns across recurring issues.
- Hands-On AI Tool Experience: Practical experience using AI tools such as ChatGPT, Claude, or GitHub Copilot for test case generation, log analysis, requirement summarization, and defect analysis, with the ability to implement these tools across a QA team.
- E-commerce Testing Experience: Extensive experience testing e-commerce applications, including product catalogs, shopping carts, checkout, order processing, shipping, promotions, discounts, returns, and exchanges.
- Payment Gateway Testing: Hands-on experience testing payment gateway workflows, including authorizations, captures, refunds, transaction failures, and error handling.
- Third-Party Integration Testing: Experience testing ERP, CRM, tax, shipping, inventory, and marketplace integrations.
- API Testing and SQL: Strong practical skills in API testing and SQL-based data validation and troubleshooting.
- Agile/Scrum Experience: Experience managing QA activities within Agile/Scrum teams, including effort estimation, sprint planning, and release coordination.

Key Responsibilities

Team Leadership and Delivery

- Lead, mentor, and develop the QA team, establish clear goals, and conduct regular one-on-one meetings and performance reviews.
- Own QA planning for every sprint and release, including scope, estimates, assignments, and timelines.
- Monitor daily progress, remove blockers, and escalate risks before they affect delivery timelines.
- Own release sign-off and remain accountable for the quality of production releases.
- Report quality status and key metrics, including defect trends, test coverage, and cycle time, to engineering leadership.
- Participate in hiring QA engineers as the team expands.

Efficiency, AI Adoption, and Process Improvement

- Introduce AI tools into daily QA workflows, including test case design, test data generation, requirement reviews, log analysis,



and defect analysis.
- Establish clear guidelines and best practices for using AI tools within the QA team.
- Measure AI adoption outcomes by tracking time saved, improvements in testing cycle time, and defect trends.
- Develop risk-based testing strategies that enable a small team to focus on the highest-impact areas for each release.
- Simplify QA processes, templates, and checklists to improve efficiency without compromising quality.
- Build simple internal tools and explore new technologies to automate repetitive tasks and improve team productivity.

E-commerce and Integration Quality

- Ensure comprehensive end-to-end testing of the complete order lifecycle, including payments, promotions, and returns.
- Validate integrations with ERP systems, tax engines, shipping providers, inventory platforms, and other third-party applications.
- Ensure data consistency and accuracy across integrated systems.

Production Support

- Lead QA's involvement in production incident response in collaboration with Development, Support, and DevOps teams.
- Ensure customer-reported defects are reproduced, investigated, root-caused, and verified before ticket closure.
- Own post-release smoke testing and production validation activities.

Customer and Stakeholder Communication

- Participate in customer calls and issue-triage sessions, communicating findings clearly to both technical and non-technical stakeholders.
- Coordinate User Acceptance Testing (UAT) with business users and relevant stakeholders.
- Participate actively in Agile/Scrum ceremonies and identify testing risks early during requirement refinement and sprint planning.

5. Technical Skills

Area Tools / Technologies

AI Tools : ChatGPT, Claude, GitHub Copilot, or similar tools for test design, analysis, and documentation

API Testing :Postman or equivalent

Databases : SQL Server, MySQL, PostgreSQL

Project & Defect Tracking : Azure DevOps, Jira, or equivalent

Analysis & Reporting : Log analysis, browser developer tools, spreadsheets for QA metrics and reporting

Preferred Qualifications

1. Experience building or implementing tools, scripts, or AI-driven workflows that improve QA team efficiency and productivity.
2. Experience testing NetSuite integrations.
3. Experience testing multi-tenant SaaS applications.
4. ISTQB Advanced Level (Test Manager) certification or equivalent.
5. Experience managing distributed or offshore QA teams across multiple time zones.

📌 Quality Assurance Manager (Hyderabad)
🏢 SellersCommerce
📍 Hyderabad