Key Deliverables (Essential functions &

Responsibilities of the Job)

Project &

- Program Management

- Lead multiple concurrent IT projects from initiation through implementation, go-live, and stabilization.
- Develop project plans, milestones, resource plans, budgets, timelines, and delivery roadmaps.
- Define project scope, objectives, deliverables, dependencies, and success criteria.
- Monitor project progress and ensure delivery against approved scope, timelines, and budgets.
- Establish project governance and provide regular management and steering committee updates.

Business &
- Stakeholder Management

- Partner with business leaders to understand requirements, priorities, and expected business outcomes.
- Act as the key interface between Business, IT, vendors, OEMs, and system integrators.
- Lead requirement workshops, solution discussions, project reviews, and decision-making forums.
- Provide clear and timely communication on project progress, risks, issues, dependencies, and key decisions.

Vendor &
- Partner Management

- Manage system integrators, technology vendors, OEMs, and implementation partners.
- Track vendor deliverables, milestones, resources, SLAs, and contractual commitments.
- Ensure vendor performance, delivery quality, and adherence to agreed timelines.
- Manage escalations, issue resolution, and commercial/change discussions.

Risk, Issue &
- Change Management

- Maintain and actively manage RAID logs covering risks, assumptions, issues, and dependencies.
- Identify project risks proactively and establish mitigation and contingency plans.
- Manage scope changes through formal change-control processes.
- Escalate critical issues with clear impact assessment and recommended actions.

Testing,



Cutover &
- Deployment

- Coordinate SIT, UAT, integration, performance, security, and regression testing.
- Ensure business readiness, testing completion, and formal sign-offs before deployment.
- Lead cutover planning, production deployment, rollback planning, and hypercare.
- Ensure smooth transition to application support and operational teams.

Financial &
- IT Governance

- Track project CAPEX/OPEX, budgets, resources, and overall project financials.Monitor vendor invoices and milestone-based payments.
- Ensure compliance with IT architecture, security, audit, ITGC, and change-management requirements.
- Maintain project documentation, governance records, approvals, and lessons learned.

Required Skills &

- Competencies

Project &

- Functional Skills

- Strong experience in IT Project / Program Management.
- Proven experience delivering enterprise application implementation, migration, and upgrade projects.
- Strong understanding of Retail and E-commerce business processes.
- Positive understanding of POS, OMS, CRM, Loyalty, ERP, Digital Commerce, and system integrations.
- Experience managing complex, multi-vendor technology programs.

Leadership &
- Soft Skills

- Strong stakeholder management and communication skills.
- Excellent analytical, problem-solving, and decision-making capabilities.




- Ability to manage multiple projects, priorities, and deadlines.
- Strong vendor management, negotiation, and influencing skills.
- Ability to lead cross-functional teams without direct reporting authority.
- Strong presentation and management reporting skills.

Tools &
- Methodologies

- Experience with Agile, Waterfall, and Hybrid project methodologies.
- Working knowledge of Jira, Confluence, MS Project, Azure DevOps, or equivalent tools.
- Strong proficiency in MS Excel, PowerPoint, and project reporting.

Qualifications &

- Experience

- 8–12 years of relevant experience in IT Project / Program Management.
- Proven track record of managing large-scale IT transformation and business application projects.
- Experience in Retail, E-commerce, FMCG, or Consumer-facing organizations preferred.
- Bachelor's degree in Engineering, Information Technology, Computer Science, or a related discipline.
- MBA / Project Management qualification preferred.
- PMP, PRINCE2, Scrum, Agile, SAFe, or equivalent certification will be an advantage.

Key Performance Indicators (KPIs)
- On-time and on-budget delivery of projects.
- Achievement of approved project scope, milestones, and business objectives.
- Successful implementation with minimal critical post-go-live issues.
- Business and stakeholder satisfaction.
- Effective management and closure of project risks, issues, and dependencies.
- Vendor performance against agreed SLA, SOW, cost, quality, and timelines.
- Achievement of defined business benefits and operational improvements.
- Compliance with IT governance, security, audit, and change-management standards.

📌 Project Manager - IT (Gurugram)
🏢 Marks and Spencer Reliance India Private
📍 Gurugram