- Receive and own dealer parts cases involving identification, specification, applicability, fitment, cross-reference and supersession.
- Use electronic parts catalogs, machine serial numbers, model/configuration data, BOMs and technical documentation to identify the correct part.
- Validate part applicability and supersession logic to minimize incorrect orders, returns and repeat contacts.
- Provide accurate case responses and document the search logic, evidence and final recommendation in the approved case platform.
- Coordinate with Services Technical Support when a parts query is linked to a service fault or diagnostic issue.
- Escalate catalog errors,



ambiguous configurations and engineering-level issues to the designated AGCO parts or engineering contacts and track closure.
- Coordinate with parts operations for availability or order-status information within the agreed boundary.
- Identify recurring dealer questions and create candidate knowledge articles, catalog tips and SOP updates for AGCO SME approval.
- Participate in product, catalog, systems and process training, including shadowing and reverse knowledge transfer.
- Maintain high attention to detail, traceability and dealer communication throughout the case lifecycle.

📌 Parts Technical Support Specialist (Maharashtra)
🏢 Tata Consultancy Services
📍 Maharashtra