Who we are

At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what's next.

This isn't a place to get just a job. Here, you get a career for life. Its a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results for our customers, for our people and for the planet.

Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.

Our Values

We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver outstanding results.

With one FedEx culture, we:

Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next

Awards

- FedEx was ranked No. 18 on Fortune’s “World’s Most Admired Companies” All-Star List in January 2026, marking its 26th consecutive year in the top 20. FedEx remains the highest-ranked delivery company on the list.
- Ethisphere named FedEx as one of Worlds Most Ethical Companies in 2023,2024 and 2025.
- FedEx in India is Great Place To Work® Certified (2025-2026)

What you will do

This role plays a critical role in defining, evolving, and governing FedEx’s enterprise organization design strategy, job design standards, and operating model frameworks.

This role offers a highly strategic and balanced scope. You will split your focus between supporting global organizational design transformations—partnering with corporate functions that are centralizing, scaling, and tech-enabling their operations within our expanding global capability hubs—and driving operating model initiatives across the MEISA and APAC regions.

Acting as an internal management consultant and executive advisor, you will lead complex organizational effectiveness assessments, guide structural governance, and steer operating model transitions to drive efficiency, agility, and cross-functional alignment.

Key Responsibilities

1. Operating Model Strategy & Executive Advisory

- Operating Model Frameworks: Evolve and govern the enterprise target-state philosophy, operating model (OM) frameworks, toolkits, and design principles.
- Capability Transformation & Blueprints: Develop future-state operational blueprints for global functions undergoing process modernization and capability centralization.



Partner with Finance to build business cases and deliver high-impact executive recommendations.
- Governance & Structural Design: Design structural boundaries, optimize spans and layers, and establish clear decision-making rights and governance via RACI/authority matrices. Define the optimal interface between regional/divisional front-offices and centralized capability hubs.
- Transition Road mapping & Consultation: Define implementation sequencing, milestones, dependencies, and transition governance to ensure smooth operating model activations, translating complex structural changes into clear, strategic guidance for senior leadership.

2. Organization Design Strategy & Regional Advisory

- Global & Regional Advisory: Provide expert organizational design advice to corporate functions undergoing structural transformations, while concurrently leading localized operating model and structural designs tailored to regional growth across MEISA and APAC.
- OD Methodology: Manage and deploy the enterprise organization design toolkit, assessment frameworks, and implementation planning guides.
- Structural Interventions: Support major corporate reorganizations, business unit restructurings, and integration designs as a hands-on strategic consultant.

3. Organization & Job Architecture Governance

- Architecture Maintenance: Govern and maintain the recently launched enterprise job family framework, leveling methodologies, title architecture, and span/layer standards across business units.
- Role Design Standards: Oversee role design methodologies, ensuring sharp role clarity, accountability, and aligned decision-making authority across teams.
- Cross-Functional Synergy: Partner closely with other Strategic Workforce Planning (SWP) and Rewards & Recognition (R&R;) teams to ensure job architecture seamlessly aligns with broader talent strategies, workforce forecasting, and compensation structures.

You will be a great fit if you

Preferred Experience:

- Minimum 5 years of experience in operating model design, organization design, corporate strategy, or transformation consulting within a large-scale, global environment.
- Proven track record of leading complex, enterprise-level design initiatives, such as structural reorganizations, capability mapping, or large-scale governance of job architectures.
- Experience designing structures for shared services, Global Capability Centers (GCCs), or centralized functional models undergoing process and technology transformation.




- Experience working within a global matrixed organization, supporting regional and global stakeholders from a regional headquarters environment.

Preferred Knowledge, Skills, and Abilities:

- Org Design & Op Model Expertise: Deep understanding of target operating model design, spans and layers optimization, structural design boundaries, and organizational diagnostic frameworks.
- Governance & Leveling: Strong background in maintaining and governing job families, role leveling, and design clarity tools (e.g., RACI).
- Systems Thinking & Problem-Solving: Ability to apply an engineering mindset to break down ambiguous corporate structural challenges into data-backed, scalable solutions.
- Stakeholder Influence & Business Acumen: Exceptional communication and presentation skills, with the ability to influence executive leadership and seamlessly collaborate across HR, Finance, and Operational business units.
- Analytical & Visualization Tools: Proficiency in leveraging data, Workday, PowerBI, and Microsoft Office tools to model structures, evaluate org health, and present insights.

What you can expect

- Attractive remuneration package
- Spread your wings and take ownership of your career with opportunities to network and connect with professionals in your field and involvement in cross-functional projects
- A supportive and inclusive work environment.
- Mentorship and guidance from industry professionals.
- Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be

Our Commitment to Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Interested to join Team FedEx?

Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way.

If this role and working environment sound like a place you can thrive in, apply today and let’s create what’s next together.

📌 Organizational Development Advisor (Mumbai)
🏢 FedEx
📍 Mumbai