- We're looking for an application support specialist, not a general Oracle DBA, Fusion ERP consultant, or dedicated developer. Direct experience supporting Oracle RightNow in production is particularly important.

Position Requirements

- Full time, 40 hours per week
- Offshore / India
- Coverage aligned with US Eastern Time (6:30 Pm IST to 4:30 AM IST)
- Ideally 4–7 years of relevant technical experience, with direct Oracle RightNow / B2C Service experience being the priority
- Strong L2 production application support background

Key Responsibilities

- Provide L2 production support and independently investigate and resolve application incidents.
- - Troubleshoot Oracle Service Cloud configurations, business rules, workflows, permissions, and incident routing issues.
- - Investigate API, integration,



and application errors.
- - Work with technical SMEs to complete knowledge transfer and document existing support procedures.
- - Build and maintain operational runbooks, troubleshooting guides, and knowledge articles.
- - Identify recurring issues, perform root-cause analysis, and escalate complex development defects to L3 teams.
- - Maintain clear incident documentation, ticket updates, and operational handoffs.

Preferred Experience Experience supporting enterprise CRM or customer service applications, including Oracle B2C administration, REST/SOAP integrations, and ITSM processes.

📌 Oracle RightNow /C Service Support EngineerProduction Support) (India)
🏢 Diyam AI
📍 India