Company Description e-profitbooster is a UK-based company providing IT support, IT consultancy, and software development services to a wide range of skilled businesses in Yorkshire and across the UK. The organization works with clients from diverse sectors, offering tailored technology solutions that align with specific business needs. A team of dedicated analysts combines technical expertise with industry insight to design customized and scalable services. e-profitbooster focuses on building long-term partnerships by delivering reliable, high-quality IT solutions that help clients improve efficiency and achieve their strategic goals.

Overview:

We are seeking a dedicated and detail-oriented Order Processing & Customer Service Coordinator to manage and oversee the processing of rug and vinyl orders across various online platforms. The ideal candidate will handle multiple sales portals, manage on-hold and pending orders, and ensure effective communication with customers and suppliers to facilitate timely fulfillment and support.

Key Responsibilities:

Order Processing:

 Process rug and vinyl orders from multiple sales portals including RS (RugShop), Amazon, eBay,

Onbuy, and B&Q.;

 Manage and monitor pending and on-hold orders, updating customers on order status.





 Coordinate with suppliers to confirm stock availability and ensure accurate order fulfillment.

Customer Communication:

 Keep customers informed of order updates, including on-hold and pending orders.

 Address vinyl-related queries whenever time permits from the order processing tasks.

 Communicate with customers regarding closed rug orders and updating them if the product is back in stock.

Supplier Coordination:

 Chase suppliers via phone and email to ensure timely fulfillment of orders.

 Contact rug suppliers as needed to confirm precise stock availability in case of any uncertainties.

Problem Solving:

 Address any issues or discrepancies in the ordering process by liaising with suppliers and updating customers accordingly.

 Proactively resolve stock or order-related concerns to minimize delays and enhance customer satisfaction.

Qualifications:

 Strong organizational and time-management skills.

 Excellent communication abilities, both written and verbal.

 Ability to manage multiple online sales platforms and processes simultaneously.

 Experience in order processing, customer service, or supply chain coordination.

 Ability to work independently while maintaining attention to detail in a fast-paced environment.

📌 Operations Executive (Lucknow)
🏢 e-ProfitBooster UK
📍 Lucknow