As an Operations Executive, you will play a vital role in our back-office operations, supporting the Customer Care Executive (CCE) team. Your primary focus will be on streamlining processes, optimizing workflows, and ensuring a seamless customer experience. This role requires a strong understanding of customer care principles and the ability to adapt to the unique needs of our BFSI (Banking, Financial Services, and Insurance) sector.

Responsibilities

- Manage and oversee back-office operations, including data entry, record keeping, and administrative tasks.
- Collaborate with the CCE team to resolve customer inquiries and issues, providing accurate and timely responses.
- Implement and maintain effective systems and processes to enhance operational efficiency.
- Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes.
- Ensure compliance with company policies and procedures, especially in data privacy and security.
- Train and mentor junior staff members, fostering a culture of excellence and continuous improvement.
- Conduct regular performance reviews and provide constructive feedback to the team.
- Stay updated with industry trends and best practices in customer care and back-office operations.




- Develop and maintain strong relationships with internal stakeholders and external partners.
- Assist in project management tasks, ensuring timely delivery of projects and initiatives.

Qualifications

- A bachelor's degree in Business Administration, Operations Management, or a related field is preferred.
- Minimum 2 years of experience in a similar role, preferably in the BFSI industry.
- Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
- Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues.
- Proficiency in using MS Office suite and other relevant software for data management and analysis.
- Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and colleagues.
- A customer-centric mindset, with a focus on delivering exceptional service and building positive relationships.
- Ability to work independently and as part of a team, demonstrating strong collaboration skills.
- Willingness to learn and adapt to new technologies and industry practices.
- Strong work ethic, with a commitment to maintaining high standards of quality and integrity.

📌 Operations Executive (Vapi)
🏢 Digitide Solutions
📍 Vapi