WE ARE HIRING | On-Site IT Support L3

Location: MIDC Industrial Estate, Thane - Belapur Rd, Airoli, Navi Mumbai, Maharashtra 400708

Excis is looking for an experienced On-Site IT Support L3 to join our global IT services team.

If you have strong hands-on experience in desktop, laptop, server, printer, hardware, software, operating systems, and OEM technologies, we would like to hear from you.

ABOUT EXCIS

Excis is a global IT services and solutions provider supporting enterprise clients across multiple countries and regions.

Our teams deliver onsite and remote technical support, infrastructure services, managed IT services, and end-user computing solutions to global organizations.

We are looking for a technically strong OSS Technician – Level 3 who can independently handle complex technical issues and provide advanced support across hardware, software, operating systems, servers, printers, and multiple OEM platforms.

JOB OVERVIEW The On-Site IT Support L3 will provide advanced technical support for complex IT incidents involving desktops, laptops, printers, servers, operating systems, and related infrastructure.

The successful candidate will use advanced technical knowledge, troubleshooting skills, and hands-on experience to diagnose and resolve technical issues while following established company policies, procedures, security requirements, and client service levels.

KEY RESPONSIBILITIES

- Provide Level 3 technical support for computer hardware, software, operating systems, and server environments.
- Diagnose, troubleshoot, and resolve complex hardware and software issues.
- Perform advanced troubleshooting of desktops, laptops,



printers, peripherals, and server hardware.
- Install, configure, maintain, and troubleshoot IT hardware and software.
- Provide support for server operating systems and related infrastructure.
- Perform advanced hardware diagnostics, component replacement, and system maintenance.
- Troubleshoot OEM-specific hardware and peripheral issues.
- Support multiple OEM platforms, including Dell, HP, Lenovo, Lexmark, IBM, and other assigned technologies.
- Analyze recurring and complex technical issues and implement appropriate resolutions.
- Perform root-cause analysis and recommend corrective actions.
- Escalate issues to specialist or engineering teams when required.
- Provide detailed and accurate technical information during escalation.
- Maintain accurate documentation of incidents, troubleshooting activities, resolutions, and technical changes.
- Work closely with Service Desk, Infrastructure, Engineering, and other technical teams.
- Ensure incidents and assigned activities are completed within agreed SLA and client requirements.
- Follow company policies, technical procedures, security requirements, and client-specific standards.
- Provide professional customer service and effective technical communication.





REQUIRED QUALIFICATIONS

- 5–6 years of relevant IT technical support experience.
- Technical college degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Strong hands-on experience supporting:
- Computer hardware
- Desktop and laptop systems
- Operating systems
- Software applications
- Server hardware
- Server operating systems
- Printers and peripherals
- Advanced troubleshooting and problem-solving capabilities.
- Experience supporting multiple OEM hardware platforms.
- Ability to independently manage complex technical incidents.
- Solid analytical and technical documentation skills.
- Excellent customer-service and communication skills.
- Ability to work within established processes, procedures, and service-level requirements.

REQUIRED CERTIFICATIONS

Candidates should ideally possess

- CompTIA A+
- CompTIA Server+
- Multiple OEM Certifications
- At least 2 Server-related Certifications

OEM Certifications / Technical Expertise

LANGUAGE REQUIREMENTS

- Local Language: Native speaking capability or minimum B2 proficiency in the local language spoken in the country of assignment.
- English: B2 level or above may be required depending on the client contract.

APPLY NOW

Are you ready to take the next step in your IT career?

If you meet the requirements and are interested in joining a global IT services and support environment, we would love to hear from you.

Please send your updated CV/resume and relevant certifications for consideration.

APPLY NOW AND JOIN EXCIS

📌 On-Site IT Support (Thane)
🏢 Excis Compliance
📍 Thane