Job Summary

We are looking for experienced O365 (Microsoft 365) L1/L2 Support Engineers to provide technical support, troubleshoot Microsoft 365 applications, and ensure seamless IT operations for enterprise end users.

Key Responsibilities

- Provide L1/L2 support for Microsoft 365 applications and services.
- Troubleshoot Outlook, Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive issues.
- Manage user accounts, license assignments, password resets, and access permissions.
- Handle incidents and service requests through ITSM/ticketing tools while meeting defined SLAs.
- Resolve email delivery, mailbox configuration, calendar synchronization, and connectivity issues.
- Support Microsoft Entra ID (Azure AD), MFA, authentication, and user provisioning.
- Perform basic administration using Microsoft 365 Admin Center and Exchange Admin Center.
- Escalate complex issues to relevant technical teams and maintain support documentation.




- Provide remote end-user support and ensure timely incident resolution.

Required Skills

- Minimum 4+ years of experience in O365/Microsoft 365 technical support.
- Hands-on experience in L1/L2 support and incident management.
- Strong troubleshooting skills across Outlook, Exchange Online, Teams, SharePoint, and OneDrive.
- Working knowledge of Microsoft Entra ID, MFA, user provisioning, and license management.
- Experience with ITSM tools, ticket management, and SLA-based support.
- Strong communication, customer service, and problem-solving skills.

Preferred Skills

- Basic PowerShell scripting for Microsoft 365 administration.
- Knowledge of ITIL processes, including incident, problem, and change management.
- Experience supporting enterprise users in a corporate IT setting.

Skills: o365,exchange online,microsoft365

📌 &Support Engineers (Kolkata)
🏢 Zorba AI
📍 Kolkata