Job Summary:

Suitefy is seeking an experienced and commercially focused NetSuite Services Practice Head to lead the growth, delivery, and profitability of our NetSuite services business. This role will be responsible for expanding our presence among US customers, driving services sales, strengthening client relationships, and ensuring high-quality, profitable delivery.

The Practice Head will own the end-to-end performance of the NetSuite practice, including go-to-market strategy, sales pipeline, solutioning, delivery governance, resource planning, customer success, strategic partnerships, and P&L; management. The position will be based in Hyderabad and will work closely with US-based customers, prospects, partners, and internal teams.

Key Responsibilities:

· Practice Growth and Strategy

· Define and execute the growth strategy for Suitefy’s NetSuite services practice.

· Develop and implement go-to-market plans for the US market.

· Identify opportunities across NetSuite implementation, customization, integration, optimization, support, and managed services.

· Build a scalable and differentiated NetSuite service portfolio.

· Strengthen Suitefy’s market position through thought leadership, partnerships, references, and customer advocacy.

· Track market trends, customer needs, competitor activity, and NetSuite ecosystem developments.

· Sales and Business Development

· Own the NetSuite services sales target, pipeline, bookings, and revenue growth.

· Build and maintain strong relationships with US prospects, customers, partners, and decision-makers.

· Lead prospect qualification, discovery, solution positioning, proposals, presentations, negotiations, and closure.

· Collaborate with sales and pre-sales teams to create compelling proposals, statements of work, estimates, and commercial models.

· Drive account expansion, cross-selling, upselling, renewals, and long-term customer relationships.

· Develop strategic alliances with NetSuite, SuiteCloud, technology, and implementation partners.

· Establish effective sales forecasting, pipeline governance, and opportunity review mechanisms.

· Delivery and Customer Success

· Oversee the successful delivery of NetSuite implementations, enhancements, integrations, upgrades, optimization programs, and support services.

· Ensure projects are delivered on time, within scope, within budget, and in accordance with agreed quality standards.

· Establish delivery governance, methodologies, standard operating procedures, and quality controls.

· Ensure effective management of project risks, issues, dependencies, change requests, and escalations.





· Maintain strong executive-level relationships with customers and ensure high levels of satisfaction, retention, and referenceability.

· Drive continuous improvement in delivery efficiency, utilization, productivity, and service quality.

· Ensure adherence to contractual obligations, SLAs, security requirements, and customer expectations.

Practice Operations and Resource Management

· Build and lead a high-performing NetSuite consulting, delivery, pre-sales, and support organization in Hyderabad.

· Develop workforce plans aligned with sales forecasts, project demand, and practice growth objectives.

· Oversee recruitment, onboarding, capability development, performance management, and succession planning.

· Ensure appropriate staffing, utilization, capacity planning, and allocation of NetSuite consultants and project managers.

· Create career paths, competency frameworks, certification plans, and learning programs for the practice.

· Promote collaboration, accountability, innovation, and a strong customer-focused culture.

· P&L; and Financial Management

· Own the NetSuite practice P&L; and overall financial performance.

· Manage revenue, gross margin, project margins, utilization, cost control, and profitability.

· Prepare budgets, forecasts, business plans, and monthly performance reports.

· Monitor project economics and take corrective action to protect margins.

· Improve pricing, estimation, contracting, delivery models, and resource mix.

· Establish financial and operational KPIs for the practice and ensure consistent performance reviews.

Required Qualifications:

· Bachelor’s degree in Business, Engineering, Information Technology, or a related discipline.

· MBA/PGDM from a reputed institution is preferred.

· 15–18 years of overall experience in IT services, consulting, ERP, or enterprise software services.

· Significant experience in NetSuite services, including implementation, customization, integration, optimization, support, or managed services.

· Proven experience leading sales and delivery for US-based customers.

· Demonstrated ownership of practice-level revenue, operations, and profitability.





· Strong experience managing distributed and offshore delivery teams.

· Experience working with senior executives, CXOs, business owners, and technology leaders.

· NetSuite certifications or relevant ERP certifications will be an advantage.

Preferred Experience:

· Experience managing a NetSuite consulting or professional services practice.

· Strong understanding of NetSuite modules such as Financials, CRM, Inventory, Order Management, SuiteCommerce, OneWorld, Planning and Budgeting, and industry-specific solutions.

· Exposure to NetSuite integrations, SuiteScript, SuiteCloud, middleware, data migration, reporting, and business process transformation.

· Experience with professional services pricing, estimation, utilization, project governance, and managed services models.

· Established network within the US NetSuite and ERP ecosystem.

· Experience building strategic technology and implementation partnerships.

Key Skills and Competencies:

· NetSuite Services and ERP Consulting Leadership

· US Sales and Business Development

· Practice and P&L; Management

· Account Growth and Client Relationship Management

· Pre-Sales, Solutioning, and Proposal Management

· Delivery Governance and Project Management

· Resource Planning and Utilization Management

· Financial Forecasting and Margin Optimization

· Strategic Partnerships and Market Development

· Leadership, Coaching, and Team Building

· Executive Communication and Stakeholder Management

· Strong commercial judgment and problem-solving ability

Key Performance Indicators:

· NetSuite services revenue and bookings growth

· Practice profitability and gross margin

· Sales pipeline coverage and forecast accuracy

· New customer acquisition and account expansion

· Customer satisfaction, retention, and referenceability

· Project delivery success, quality, and SLA adherence

· Consultant utilization and employee productivity

· On-time and within-budget project completion

· Employee engagement, retention, and capability development

· Growth of strategic partnerships and market presence

Why Join Suitefy?

· Lead and shape a growing NetSuite services practice.

· Own the strategy, growth, delivery, and profitability of a global business unit.

· Work directly with US customers, enterprise stakeholders, and strategic partners.

· Build a high-performing consulting organization in Hyderabad.

· Drive digital transformation using NetSuite and related cloud technologies.

· Enjoy significant leadership visibility and the opportunity to influence Suitefy’s international growth.

📌 Netsuite Practice head (Hyderabad)
🏢 Suitefy Cloud Systems
📍 Hyderabad