How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

This candidate will lead a high-performing team that drives Loyalty performance through BI reporting and machine learning advanced analytics. In this role, you will be responsible for leading a team of data scientists to develop dashboards, advanced analytics models, and leveraging data from different sources to provide recommendations and actionable insights for business stakeholders in Loyalty and other divisions at Delta. You will also present model results, key findings and insights to business stakeholders and senior leadership through excellent verbal communication and executive-level PowerPoint decks.

Primary Functions (yourself And Lead a Team To)

- Gather, analyze, and leverage large sets of raw data to deliver actionable insights using SQL, SAS, Python, and other technologies.
- Develop AI/ML models to deliver personalized experiences to customers, improve acquisition and engagement efforts through precise targeting and drive customer satisfaction and loyalty.

- Implement customer data models and tools to make data and insights accessible to Loyalty and other divisions at Delta.
- Track and report key performance metrics across all areas of Customer Engagement & Loyalty.
- Collaborate with business owners to take a data-driven approach in identifying revenue or customer engagement opportunities and recommend actions for further improvement.
- Communicate engagement trends and opportunity areas to the team, business stakeholders, and leaders in a concise and easily consumable way through both written and verbal communication.
- Stay current with the advancements in AI and software engineering tools and identify ways of implementing them to enhance efficiency and deliver business impact.

What You Need To Succeed (Minimum Qualifications)

- 14+ years of relevant experience.
- Bachelor’s or Master’s degree in data science, statistics, mathematics, computer science or engineering.
- Strong experience in building AI/ML models and delivering data science projects.
- Deep understanding of various machine learning techniques, the ability to formulate an analytical problem and to choose the best technique for the data and the business objective.




- Expert-level proficiency in SQL and Python.
- Expert-level proficiency in written, verbal, and PowerPoint leadership communication
- Intermediate proficiency in data visualization tools such as Power BI, Tableau, etc.
- Ability to function effectively in a fast-paced environment.
- Problem-solving skills with the ability to translate data into actionable insights.
- Embraces diverse people, thinking, and styles.
- Consistently makes safety and security, of self and others, the priority.

What Will Give You a Competitive Edge (Preferred Qualifications)

- Working knowledge of Analytics applications across the Customer or Loyalty Program lifecycle in any industry
- Working knowledge of statistical/machine learning tools (e.g., R, TensorFlow) preferred
- Experience in designing data models for cloud-based solutions from leading cloud providers such as AWS, Azure, etc.
- Self-motivated and take pride in building great products for key stakeholders.
- Resourceful in finding the data and tools you need to get the job done.
- Not afraid to ask for help when you need it or help teammates when they need a boost.

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune’s Top 50 Most Admired Companies list. The company’s strong management and commitment to providing elevated experiences and premium products also secured a No.



1 ranking out of the eight airlines on the list. Delta landed on TIME’s inaugural list of the “World’s Best Companies,” coming in at No. 12 – the only U.S. airline in the top 155.

TIME’s award is based on three criteria: employee satisfaction, revenue growth and sustainability.

Delta’s people-first culture continues to be recognized, earning the airline a spot on Fortune’s 100 Best Companies to Work For® list for the fifth year. Delta is the only airline included on the 2024 list.

Additionally, Delta earned a coveted spot, on Fast Company’s list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.

About The Delta Technology Hub (DTH), Bangalore

Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business.

The Delta Technology

Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a distributed team to create memorable experiences for customers.

Why join?

- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Collaborate with research, innovation and IP co-development partners.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
- Avail a full range of advantages that support you and your family: Insurance, Commute, Meals, and Special Travel opportunities

📌 Manager Data Scientist (Bengaluru)
🏢 Delta Technology Hub
📍 Bengaluru