How You'll Help Us Keep Climbing (Overview &

- Key Responsibilities)

The Digital &
- Technology Vendor Management Office (VMO) is responsible for maximizing value from Delta's largest technology supplier relationships through governance, utilization optimization, performance management, and strategic vendor engagement.

As a Senior Vendor Management Analyst supporting the Software &
- SaaS portfolio, you will help govern a diverse portfolio of enterprise software providers, cloud platforms, AI technology vendors, infrastructure software partners, data platforms, observability tools, security applications, developer platforms, and productivity technologies.

These suppliers represent hundreds of millions of dollars in annual technology investment and are critical to Delta's digital transformation, AI strategy, software engineering productivity, operational effectiveness, and customer experience capabilities.

You will partner closely with technology leaders, product teams, architects, procurement, finance, engineering organizations, and supplier account teams to ensure software investments deliver measurable value to the business.

Role Overview The Senior Vendor Management Analyst serves as a strategic analyst supporting supplier governance across Delta's Software &

- SaaS portfolio.

This Role Combines

- Vendor management
- Business analysis
- Software utilization analysis
- Software acquisition deal structuring
- Financial modeling
- Executive communications
- Technology strategy
- Product adoption measurement
- Vendor performance management

You will help build governance frameworks, develop supplier scorecards, evaluate consumption and utilization trends, quantify business value, support renewal planning, and identify opportunities to improve return on technology investments. Success requires a combination of analytical thinking, business acumen, executive storytelling, and curiosity about how technology platforms create measurable business value.

Key Responsibilities

Software Vendor Governance

- Support governance of strategic software, SaaS, AI, data platform, security, and cloud software providers.
- Develop supplier scorecards measuring utilization, adoption, business outcomes, financial performance, and strategic alignment.
- Prepare executive-ready governance materials, quarterly business reviews, and leadership reporting.
- Track supplier commitments, roadmap milestones, action items, and governance outcomes.
- Identify emerging risks, opportunities, and strategic considerations requiring leadership attention.

Utilization &

- Value Realization

- Analyze entitlement, consumption, adoption, and usage trends across enterprise software platforms.
- Identify underutilized investments, shelfware risks, and opportunities for optimization.
- Measure business value delivered relative to software investment.
- Track software adoption and business outcome metrics.
- Develop recommendations that improve utilization and return on investment.
- The primary goal is ensuring software investments translate into measurable business value rather than simply tracking licenses and spend.

Renewal Strategy &

- Commercial Readiness

- Support renewal planning and vendor strategy development.
- Develop utilization-based business cases supporting renewal decisions.
- Analyze growth trends, consumption patterns, commercial commitments, and contract performance.
- Identify opportunities for cost optimization, consolidation, renegotiation, and consumption alignment.
- Partner with sourcing and procurement teams to strengthen renewal positions.

Outcome &

- KPI Development





- Help define meaningful outcome-based measures for strategic technology platforms.
- Partner with stakeholders to establish adoption, value realization, productivity, automation, and utilization metrics.
- Track supplier progress against operational and strategic commitments.
- Build reporting that connects technology investment with business outcomes.

Strategic Platform Reviews

- Support governance activities for critical software, AI, cloud, and data platform investments.
- Evaluate supplier roadmaps, technology direction, innovation priorities, and strategic alignment.
- Analyze platform adoption trends, migration progress, implementation performance, and value realization.
- Support executive reviews involving high-value and business-critical software relationships.
- This includes helping leaders understand whether suppliers are delivering measurable business outcomes, not simply contractual obligations

What You Need To Succeed (Minimum Qualifications)

- Bachelor's degree in Information Technology, Engineering, Computer Science, Business, Finance, Economics, or related discipline.
- 5+ years of experience in software vendor management, technology strategy, business analysis, software asset management, consulting, procurement analytics, or enterprise technology operations.
- Strong analytical and problem-solving capabilities.
- Ability to interpret complex technology, business, and financial information.

Behavioral Competencies

- Lead initiatives with high accountability, create a collaborative environment with a solution-based approach.
- Serve as a trusted advisor and mentor for the team offering technical advice.
- Ability to communicate with precision, engaging team and stakeholders to build trust and reliable working relationships across cross-functional teams and geographies enabling organizational alignment.
- Ability to set priorities with the team by understanding interdependence, inspiring team members with consistent focus, quality output, and timelines.
- Constantly keep oneself updated on current technology & trends to drive innovative decisions through piloting forward-thinking approaches to complex problems in one’s own area of work.
- Inquisitive to understand customer priorities and business challenges while creating value for technical solutions.

What Will Give You a Competitive Edge (Preferred Qualifications)

- Advanced PowerPoint and executive presentation development skills.
- Experience building KPI frameworks and executive scorecards.
- Experience working in technology product, engineering, architecture, procurement, or vendor management organizations.
- Exposure to Power BI, Tableau, or enterprise analytics platforms.

What Will Make You Successful The strongest candidates will demonstrate:

- Strategic thinking
- Technology curiosity
- Financial and analytical acumen
- Executive communication skills
- Structured problem solving
- Business value orientation
- Ability to influence without authority
- Comfort working in ambiguous environments
- Robust stakeholder management capabilities
- Passion for connecting technology investments to measurable outcomes

Why This Role Matters This role helps ensure Delta's software and platform investments deliver measurable value to the business. Success In This Role Will Help Delta

- Improve software utilization




- Reduce underused technology spend
- Strengthen supplier accountability
- Improve adoption of strategic platforms
- Support smarter renewal decisions
- Improve visibility into business value realization
- Strengthen executive governance of software investments
- Align suppliers to Delta's technology and AI priorities

The role is designed for someone who enjoys combining technology, business strategy, analytics, and supplier management to help maximize value from complex software and platform investments.

About The Company

What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service.

Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor’s 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune’s World’s Most Admired Companies list, marking its 13th consecutive year earning this distinction.

Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.

About The Delta Technology Hub (DTH), Bangalore The DTH is one of Delta Air Lines' investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India).

The Delta Technology

Hub was a finalist for the iVolunteer Awards 2024/2025 in the "Leader in Employee Volunteering" category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program.

For more information, please visit www.deltatechhub.com

Why join?

- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
- Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.

📌 Lead Vendor Management Analyst – Software (Bengaluru)
🏢 Delta Technology Hub
📍 Bengaluru