How You'll Help Us Keep Climbing (Overview &

- Key Responsibilities)

The Digital &
- Technology Vendor Management Office (VMO) is responsible for maximizing value, performance, and accountability across Delta's largest technology supplier relationships.

As a Senior Vendor Management Analyst supporting the Managed Services value stream, you will help govern a portfolio of strategic infrastructure and managed service providers responsible for critical technology platforms supporting airline operations, infrastructure services, cloud platforms, networking, workplace technology, cybersecurity operations, enterprise platforms, and large-scale legacy computing environments.

These suppliers represent hundreds of millions of dollars in annual spend and support many of Delta's most critical operational and customer-facing technology services.

You will help Delta independently measure performance, validate contractual commitments, govern transformation initiatives, track automation outcomes, monitor service quality, and ensure the company receives measurable value from its managed services investments.

Role Overview The Senior Vendor Management Analyst serves as a critical member of Delta's Vendor Management Office supporting infrastructure and managed services governance.

This role combines vendor management, service management, technology operations, analytics, governance, financial oversight, and transformation management.

You will partner with infrastructure leaders, supplier delivery teams, finance, architecture, operations, procurement organizations, and technology stakeholders to measure supplier performance, validate operational and commercial outcomes, and drive improvements across Delta's managed services portfolio.

This position is ideal for someone who enjoys solving complex operational problems, working with infrastructure technologies, analyzing performance data, and influencing outcomes across large technology organizations.

Key Responsibilities

Managed Services Governance

- Support governance of strategic managed service providers responsible for infrastructure operations, legacy platform services, cloud operations, workplace technology, security operations, and enterprise platform support.
- Prepare governance materials for operational reviews, service governance committees, executive steering forums, and supplier business reviews.
- Maintain supplier scorecards measuring service performance, reliability, cost efficiency, automation progress, and transformation outcomes.
- Track supplier commitments, action items, risks, issues, and remediation plans through closure.
- Identify operational, financial, and delivery risks requiring leadership attention.
- Support cross-supplier integration governance across managed service providers, ensuring incidents, changes, and service dependencies spanning multiple supplier towers are coordinated, correlated, and resolved without gaps in accountability.

Infrastructure Performance Management

- Analyze service-level performance, operational metrics, incident trends, problem management data, availability metrics, and service delivery results.
- Track supplier performance against contractual commitments and governance objectives.
- Validate supplier-provided data and identify trends, inconsistencies, performance gaps, and reporting issues.
- Develop executive-ready reporting highlighting performance trends, operational risks, and improvement opportunities.
- Support governance activities spanning infrastructure, cloud, security, networking, platforms, workplace technology, and mission-critical operational systems.

Commercial Governance &

- Service Consumption Management

- Support governance of supplier commercial mechanisms including resource-based volume adjustments (e.g., ARC/RRC-style true-ups), unit-based pricing models, and SLA service credit and penalty calculations tied to contractual performance commitments.
- Support governance activities associated with service consumption, billing validation, contractual performance measures, and supplier cost management.
- Assist with reconciliation of supplier-reported inventories, service volumes,



usage metrics, and invoices.
- Help identify billing discrepancies, capacity changes, cost drivers, and commercial impacts.
- Analyze trends impacting run costs, consumption patterns, and operational efficiency.
- The goal is to ensure services remain measurable, auditable, forecastable, and contractually defensible.

Transformation &

- Automation Governance

- Track infrastructure transformation initiatives, modernization programs, automation roadmaps, and operational improvement efforts.
- Monitor progress against automation, cost reduction, and service-improvement objectives.
- Support governance of supplier-led transformation initiatives and automation programs.
- Partner with technology stakeholders to measure realized benefits and business outcomes.
- Assist in maintaining transformation scorecards, milestone tracking, and executive reporting.
- Particular attention will be given to automation adoption, operational efficiency, run-cost reduction initiatives, and long-term infrastructure transformation programs.

Strategic Infrastructure Programs

- Support contract lifecycle governance including renewal cycles, market-rate benchmarking exercises, and volume/scope right-sizing discussions; assist with transition-in and transition-out planning for supplier changes, including knowledge transfer and service continuity requirements.
- Support governance of strategic infrastructure modernization and platform transformation initiatives.
- Track supplier commitments associated with long-term infrastructure and operational transformation programs.
- Assist with analysis of modernization opportunities, service delivery improvements, sourcing strategies, and cost optimization initiatives.

The role will support governance activities tied to Delta's infrastructure transformation roadmap, platform modernization initiatives, automation programs, and managed services optimization efforts. What You Need To Succeed (Minimum Qualifications)

- Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field.
- 5+ years of experience in IT operations, managed services, service delivery, vendor management, infrastructure governance, technology consulting, enterprise operations, or related disciplines.
- Robust analytical and problem-solving skills.
- Strong understanding of infrastructure operations and technology services.
- Advanced Excel skills including data analysis, reconciliation, trend analysis, forecasting, and financial reporting.
- Advanced PowerPoint skills with the ability to develop executive-ready governance materials.
- Excellent written and verbal communication skills.
- Ability to synthesize complex technical and business information into actionable recommendations.
- Strong organizational skills and ability to manage multiple priorities simultaneously.
- Experience supporting large-scale managed service providers or outsourced technology service organizations.
- Experience supporting infrastructure operations, cloud platforms, networking, service management, end-user computing, cybersecurity operations, enterprise platform support, or large-scale technology environments.

Behavioral Competencies

- Lead initiatives with high accountability, create a team-oriented environment with a solution-based approach.
- Serve as a trusted advisor and mentor for the team offering technical advice.
- Ability to communicate with precision, engaging team and stakeholders to build trust and reliable working relationships across cross-functional teams and geographies enabling organizational alignment.
- Ability to set priorities with the team by understanding interdependence, inspiring team members with consistent focus, quality output, and timelines.




- Constantly keep oneself updated on current technology & trends to drive innovative decisions through piloting forward-thinking approaches to complex problems in one’s own area of work.
- Inquisitive to understand customer priorities and business challenges while creating value for technical solutions.

What Will Give You a Competitive Edge (Preferred Qualifications)

- Understanding of ITIL disciplines including Incident, Problem, Change, Asset, Capacity, and Service Level Management.
- Experience with governance forums, operational reviews, supplier performance management, or technology PMO functions.
- Familiarity with ServiceNow, CMDB platforms, cloud technologies, observability tooling, or enterprise monitoring platforms.
- Exposure to infrastructure financial management, chargeback models, consumption reporting, capacity planning, or service-based contracts.
- Experience supporting infrastructure transformation, modernization, automation, or operational excellence programs.

About The Company What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service. Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor’s 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune’s World’s Most Admired Companies list, marking its 13th consecutive year earning this distinction.

Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.

About The Delta Technology Hub (DTH), Bangalore The DTH is one of Delta Air Lines' investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India).

The Delta Technology

Hub was a finalist for the iVolunteer Awards 2024/2025 in the "Leader in Employee Volunteering" category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program.

For more information, please visit www.deltatechhub.com

Why join?

- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
- Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.

📌 Lead Vendor Management Analyst – MSP (Bengaluru)
🏢 Delta Technology Hub
📍 Bengaluru