Role Description

Job Title: Senior ServiceNow Developer

Experience: 5 - 10 Years

Location: Hyderabad, Bangalore, Pune, Chennai, Kochi, Trivandrum, Noida

Primary Technology: ServiceNow Platform Development

Skills

Must-Have Skills

- Hands-on experience in ServiceNow platform development.
- Robust expertise in ITSM modules:
- Incident Management
- Problem Management
- Change Management
- Request Management
- Service Catalog

- Proficiency in JavaScript, Glide APIs, AJAX, AngularJS, HTML, and CSS.
- Experience with Flow Designer, Workflows, Business Rules, Client Scripts, Script Includes, ACLs, UI Policies, UI Actions, and Notifications.
- Service Portal development including widgets, pages, and AngularJS components.
- Experience with ServiceNow App Engine and Scoped Applications.
- REST and SOAP API integrations with enterprise applications.
- IntegrationHub, MID Server, JDBC, LDAP, and SSO integrations.
- CMDB, Discovery, and Asset Management knowledge.
- Update Sets, instance cloning, deployments, and release management.
- ATF (Automated Test Framework) and platform testing.
- Knowledge of Agile, DevOps, CI/CD pipelines, and ServiceNow SDLC.
- Strong understanding of ITIL processes and best practices.
- Excellent analytical, troubleshooting, and problem-solving skills.

Good-to-Have Skills

- Experience designing BPM workflows and process-based solutions.
- Knowledge of platform governance, security, and coding standards.
- Experience mentoring developers and leading technical discussions.
- Exposure to platform upgrades, patching, and maintenance activities.

Certifications

- Mandatory: ServiceNow Certified System Administrator (CSA)
- Preferred: CIS-ITSM, CIS-CSM, Certified Application Developer (CAD)

Responsibilities

- Design, develop, configure, and customize ServiceNow applications and solutions.
- Develop workflows, Flow Designer solutions,



UI components, scripts, ACLs, and notifications.
- Implement and support ServiceNow ITSM modules across enterprise environments.
- Develop and maintain Service Catalog items, Record Producers, Approval Workflows, and Knowledge Base solutions.
- Build custom applications using ServiceNow App Engine and Scoped Applications.
- Integrate ServiceNow with external systems using REST/SOAP APIs and integration tools.
- Customize and enhance Service Portal components and user experiences.
- Configure and support CMDB, Discovery, and Asset Management processes.
- Manage deployments, update sets, cloning activities, and release processes.
- Collaborate with business stakeholders to translate requirements into scalable technical solutions.
- Participate in requirement gathering, solution design, architecture reviews, and sprint planning.
- Troubleshoot platform issues, perform root cause analysis, and optimize system performance.
- Ensure compliance with development standards, governance, and security best practices.
- Mentor junior developers and provide technical leadership.
- Create technical documentation, design artifacts, SOPs, and knowledge transfer materials.
- Support ServiceNow upgrades, patching, and ongoing platform maintenance.

Qualifications

- Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.
- Minimum 5+ years of software development experience with significant ServiceNow platform expertise.
- Strong experience implementing and supporting enterprise-scale ServiceNow ITSM solutions.
- Proven experience in integrations, workflow automation, and ServiceNow application development.
- Ability to work independently and collaboratively in Agile delivery environments.
- Excellent communication, stakeholder management, and technical documentation skills.

Skills Change Management, JavaScript, Request Management

📌 Lead II - Enterprise Solutions (Hyderabad)
🏢 UST
📍 Hyderabad