Company Description Aspire Teleservices is a business process outsourcing provider delivering cost-effective, tech-enabled services across food, ecommerce, telecom, government helplines, and financial reporting. The organization leverages robust processes and advanced technology platforms to support efficient, high-quality operations for its clients. Aspire focuses on helping customers grow revenue, improve operational efficiency, and enhance customer experience across industry verticals.

With a broad range of business process management services, particularly in ecommerce, telecom, and finance and accounting outsourcing, Aspire creates economies of scale that reduce costs and drive better business results. The company employs over 1,400 team members and is a trusted partner for organizations seeking sustainable growth and performance.

Role Description This is a full-time, on-site role based in Chandigarh. The role involves handling day-to-day customer interactions via phone or other communication channels, following defined processes to resolve inquiries, provide accurate information, and escalate issues when needed.

Responsibilities include updating and maintaining records in internal systems, adhering to quality and compliance standards, and meeting performance targets such as response time, accuracy, and customer satisfaction.



The role also requires collaborating with team members and supervisors, participating in training sessions, and providing feedback to improve workflows and service delivery. Flexibility to work in shifts and a commitment to delivering professional, courteous service are essential.

Qualifications

- Strong verbal and written communication skills, with the ability to interact clearly and professionally with customers and colleagues.
- Basic computer literacy, including comfort using CRM tools, spreadsheets, and email; ability to learn new software systems quickly.
- Customer service mindset, with skills in active listening, problem-solving, and managing inquiries in a calm and respectful manner.
- Organizational and time-management skills to handle multiple tasks, maintain accurate records, and meet productivity and quality targets.
- Ability to work on-site in Chandigarh, adapt to shift schedules, and collaborate effectively in a team-based environment.
- Prior experience in BPO, customer support, telesales, or call center operations is preferred but not mandatory.
- Minimum educational qualification of high school diploma; a graduate degree in any discipline is an advantage.
- Willingness to participate in ongoing training, accept feedback, and grow within a rapid-paced, performance-driven environment.

📌 Job Title (Chandigarh)
🏢 Aspire Teleservices
📍 Chandigarh