Company Description Fluxo Softwares LLP builds practical business execution and automation solutions that connect people, processes, and enterprise systems. The company’s flagship platform, Fluxo One, works alongside existing ERPs such as SAP, Tally, Zoho, Oracle, Infor, Sage, and custom systems through integration services and APIs.

Fluxo

One helps sales, warehouse, procurement, dispatch, finance, and management teams digitize everyday operations through simple web and mobile workflows. Deployment options include SaaS, customer cloud, and on-premise environments, supported by services in ERP integration, SAP Business One consulting, custom workflow development, dashboards and BI, AI implementation, and ongoing support.

Fluxo

Softwares focuses on making business technology easier to use, helping organizations run more connected and productive operations.

Role Description This is a full time, on-site IT Support Engineer – L1 role based in Kanyakumari, with required travel to branches in Tamil Nadu and Kerala (approximately two visits per month across four branches). The IT Support Engineer – L1 will provide first-level technical support for laptops and peripherals, including installation, configuration, and basic hardware diagnostics. The role involves software installation support, including operating systems, productivity tools, and Fluxo-related applications, following company policies and security guidelines.

The Support

Engineer will monitor and resolve issues related to Microsoft 365 (email, user accounts, access, and basic administration), as well as Wi-Fi, routers, and networking connectivity in branch locations. The role includes documenting issues and resolutions, coordinating with higher-level support when needed, and providing clear, professional communication to internal users and branch teams.

Qualifications





- Ability to provide effective Technical Support and Troubleshooting for laptops, peripherals, software installations, and basic networking issues.
- Robust Customer Support and Customer Service skills, with the ability to communicate clearly, listen actively, and handle user concerns in a professional manner.
- Working knowledge of Operating Systems (Windows preferred), including installation, configuration, updates, and basic security practices.
- Foundational understanding of Microsoft 365 (user management, email support, access permissions) and common office productivity tools.
- Basic knowledge of Wi-Fi, router configuration, and LAN networking concepts, including IP addressing and connectivity checks.
- Willingness and ability to travel to branches in Tamil Nadu and Kerala for regular support visits (approximately two visits per month).
- Strong problem-solving skills, attention to detail, and the ability to follow standard operating procedures and document work performed.
- Good written and verbal communication skills in English; knowledge of Tamil and/or Malayalam is an advantage.
- Diploma or bachelor’s degree in Computer Science, Information Technology

Required Skills

- Strong knowledge of Windows OS and troubleshooting
- Good understanding of computer hardware and peripherals
- Networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLANs)
- Firewall management experience
- Active Directory & Entra ID administration
- Microsoft 365 administration
- Endpoint security tools knowledge
- Basic server troubleshooting
- Printer and scanner troubleshooting
- Good communication skills for handling non-technical users

Preferred Skills

- Knowledge of backup solutions
- Experience with IT ticketing systems
- Basic scripting knowledge (PowerShell preferred)
- Knowledge of virtualization (Hyper-V / VMware) is an advantage

Soft Skills

- Problem-solving mindset
- Ownership of issues until closure
- Good documentation habits
- Ability to work independently
- Willingness to travel

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📌 IT Support Engineer (Nagercoil)
🏢 Fluxo Softwares
📍 Nagercoil