: IT Support Executive

Company: Adventures Overland

Location: Gurgaon

Experience: 2–4 Years

Employment Type: Full-Time

CTC- upto 4 LPA

About Adventures Overland

Adventures Overland is India’s leading, award-winning luxury adventure travel company, specialising in curated self-drive road trips across the globe. We organise fixed-departure and tailor-made journeys, enabling travellers to explore the world in custom-fitted 4x4 vehicles as part of a secure, guided convoy.

Role Overview

We are looking for a hands-on IT Support Executive with strong knowledge of computer hardware, networking, and system administration to manage day-to-day IT operations at our Gurgaon office. The ideal candidate should be capable of troubleshooting hardware and software issues, maintaining network connectivity, and ensuring the smooth and secure functioning of the company's IT infrastructure.

Key Responsibilities

1. Hardware & Desktop Support

- Diagnose and resolve hardware issues related to laptops, desktops, monitors, printers, keyboards, and other peripherals.
- Install, configure, upgrade, and maintain computer systems, operating systems, and business applications.
- Troubleshoot laptop performance issues, hardware failures, operating system errors, and device connectivity problems.
- Manage system formatting, OS installation, software installation, driver updates, and routine maintenance.
- Coordinate hardware repairs, warranty claims, and replacements with authorised vendors.
- Networking & IT Infrastructure
- Set up, configure, and maintain LAN, WAN, Wi-Fi, routers, switches, and access points.
- Troubleshoot network connectivity issues, slow internet, IP conflicts, DNS issues, and related problems.
- Monitor network performance and ensure reliable connectivity across the office.
- Assist in managing firewalls, network security, VPN access,



and secure remote connectivity.
- Coordinate with internet service providers and vendors to resolve connectivity and infrastructure issues.

3. Software & User Support

- Provide day-to-day technical support to employees for hardware, software, email, internet, and other IT-related issues.
- Configure and manage user accounts, email access, permissions, and business applications.
- Support Windows and macOS systems, Google Workspace, and Microsoft 365, as applicable.
- Install and update antivirus software, security patches, and required applications.
- Maintain data backups and follow appropriate data security and recovery procedures.
- IT Asset & Vendor Management
- Maintain an updated inventory of laptops, desktops, networking equipment, software licences, and other IT assets.
- Track hardware allocation, employee handovers, repairs, and replacements.
- Coordinate with IT vendors for procurement, repairs, annual maintenance contracts (AMCs), and technical support.
- Maintain documentation of IT assets, configurations, troubleshooting records, and support requests.
- IT Security & Preventive Maintenance
- Ensure systems are protected through antivirus tools, regular updates, access controls, and security best practices.
- Assist in implementing IT policies, data protection procedures, and backup routines.
- Perform regular preventive maintenance to minimise downtime and recurring technical issues.




- Escalate complex technical issues to the relevant vendors or senior technical support teams.

Required Skills & Qualifications

- 2–4 years of experience in IT support, desktop support, network support, or system administration.
- Strong hands-on knowledge of computer hardware troubleshooting and repair.
- Good working knowledge of networking concepts, including LAN, WAN, TCP/IP, DNS, DHCP, routers, switches, and Wi-Fi.
- Experience installing, configuring, and troubleshooting Windows and macOS systems.
- Familiarity with Google Workspace, Microsoft 365, email configuration, and user account management.
- Working knowledge of firewalls, antivirus software, VPNs, data backup, and endpoint security.
- Ability to diagnose and resolve technical issues independently.
- Good communication, problem-solving, documentation, and time-management skills.
- A proactive approach to maintaining IT systems and minimising operational downtime.

Preferred Qualifications

- Diploma or degree in IT, Computer Science, Networking, or a related field.
- Relevant certifications such as CompTIA A+, Network+, CCNA, or equivalent practical experience.
- Experience supporting a small or mid-sized office environment with multiple users and devices.

Why Join Adventures Overland?

- Be part of a passionate team redefining adventure travel.
- Work in a dynamic, collaborative, and quick-paced environment.
- Take ownership of IT infrastructure and contribute directly to smooth business operations.
- Be part of a team that brings extraordinary travel experiences to life, with opportunities to experience our trips firsthand.

How to Apply

Interested candidates can share their updated resume at [email protected], mentioning IT Support Executive – Gurgaon in the subject line.

📌 IT Executive (Gurugram)
🏢 Adventures Overland
📍 Gurugram