Candidate Profile / Mandatory Skills:

- Candidates must have 2+ years of international customer support experience.
- Experience can range around 2–3+ years, but 2 years is the minimum mandatory requirement.
- Candidates should have hands-on experience in:
- International voice support
- Chat support / messaging support
- Handling customer queries across multiple channels
- Solid communication skills are mandatory.
- Profile quality will be the key focus while sourcing.
- Candidates from regulated industries will be preferred:
- Crypto industry experience will be an added advantage.
- Since crypto experience may be difficult to find, strong financial domain experience will also be considered.
- Coinbase has started introducing AI initiatives within their operations.
- Existing resources are also undergoing AI-related training.
- Candidates should have basic awareness/experience with AI-powered tools.
- Exposure to:
- AI copilots
- Chatbots
- AI-based support tools.

Interview & Selection Process:

Step 1: Internal Screening

- Recruitment team will screen candidates based on:
- Communication skills
- International voice experience
- Chat support experience
- Industry background

Step 2: Coinbase Manager Interview





- Shortlisted candidates will be presented to Coinbase.
- Candidates will go through one or two rounds of manager interviews.

Step 3: Versant Assessment

- Only final shortlisted/selected candidates will undergo the Versant assessment.
- Reason:
- Versant assessments have a cost implication.
- Conducting assessments for all submitted candidates will not be cost-effective.
- Versant assessment will generally be completed on the same day after selection/interview completion.

Training & Joining Timeline:

- Training batch size:
- 15 candidates only
- Training start date:
- November 10, 2026
- Coinbase will not entertain additional candidates after the batch closure.
- Backup candidates will not be accepted after the training begins.
- Any last-minute dropouts on the joining date may be managed with minimal flexibility, but replacement hiring after training starts will not be possible.

Work Location & Shift Details:

- Work model:
- Complete Work from Office
- Working pattern:
- 5 days working
- Shift details:
- Rotational shifts
- Rotational week offs
- Shift timings may vary:
- 6:00 AM
- 7:30 AM
- 8:00 AM
- 9:00 AM

Other rotational shifts as per business requirement

📌 International voice support (Hyderabad)
🏢 Artech Infosystem Private
📍 Hyderabad