: Inside Sales Executive – Consumer (D2C)

Company: 4th Phase Water Technologies Pvt. Ltd. (Jiva Water)

Department: Consumer (D2C)

Location: Bengaluru, Karnataka

Work Mode: Fully On-site

Employment Type: Full-time

Experience: 1–4 years

Salary: ₹25,000–₹30,000 per month + performance-based incentives

Languages: English and Hindi required; Kannada or Tamil preferred

About Jiva Water

Jiva Water develops innovative water devices for homes, agriculture, and industrial applications. Our consumer product range includes Yami, Yami G, and Shubhra. We sell through our website, online marketplaces, digital marketing campaigns, and partner networks. As we expand our consumer business, we are looking for a customer-focused and target-driven Inside Sales Executive to convert customer enquiries into successful sales and build lasting customer relationships.

Role Overview The Inside Sales Executive will manage inbound and warm leads, engage prospective customers through calls and WhatsApp, understand their requirements, recommend suitable Jiva Water products, and convert enquiries into confirmed orders.

The ideal candidate will have excellent communication and persuasion skills, a consultative sales approach, and the discipline to achieve sales targets through timely follow-ups and effective lead management.

Key Responsibilities

- Lead Management and Sales Conversion

· Contact leads generated through the company website, Meta advertisements, WhatsApp, online marketplaces, partner networks, and creator campaigns.

· Respond promptly to incoming enquiries through phone calls, WhatsApp, and email.

· Understand customer requirements and recommend appropriate products based on their needs and budget.

· Explain product features, pricing, applications, and usage accurately.

· Handle objections relating to pricing, product suitability, functionality, and installation.

· Convert qualified leads into orders through website checkout, payment links, or relevant sales channels.

- Follow-ups and Pipeline Management





· Follow up consistently with interested prospects, undecided customers, and abandoned-cart leads.

· Maintain accurate records of leads, customer interactions, follow-up dates, and sales outcomes.

· Update the CRM or lead-tracking system regularly.

· Re-engage previous enquiries during promotional campaigns and festive offers.

· Ensure every assigned lead is tracked and has a clear next step.

- Customer Relationship Management

· Deliver a professional and positive customer experience throughout the sales journey.

· Coordinate with the operations team on order confirmation, delivery updates, and customer requirements.

· Follow up with customers after purchase to understand their experience.

· Encourage satisfied customers to share reviews, testimonials, and referrals.

· Escalate product or service issues to the relevant team and follow up until resolution.

- Sales Reporting and Marketing Support

· Achieve monthly sales and lead-conversion targets.

· Track daily calls, connected conversations, follow-ups, conversions, and pending leads.

· Prepare regular sales reports for the reporting manager.

· Share customer feedback, common objections, FAQs, and lead-quality insights with the marketing team.

· Support partner and creator campaigns by engaging and converting the leads they generate.

Key Performance Indicators (KPIs)

Performance will be assessed based on:

· Monthly sales revenue against assigned targets.

· Lead-to-order conversion rate.

· Response time for new enquiries.

· Number and quality of customer conversations.

· Follow-up consistency and pipeline management.





· Customer experience and issue resolution.

· CRM accuracy and timely reporting.

· Average order value and relevant product upgrades or bundles.

Candidate Requirements

Must Have

· 1–4 years of experience in inside sales, tele-sales, or consultative B2C sales.

· Proven ability to achieve sales targets and convert enquiries into orders.

· Strong verbal communication and persuasion skills in English and Hindi.

· Confidence in handling customer calls, WhatsApp conversations, and sales objections.

· Basic proficiency in MS Excel or Google Sheets and familiarity with CRM tools.

· Strong follow-up discipline, customer orientation, and a target-driven mindset.

· Willingness to work fully on-site in Bengaluru.

Preferred

· Experience selling premium consumer products priced above ₹10,000.

· Experience in home appliances, health and wellness, water-related products, or similar categories.

· Fluency in Kannada or Tamil.

· Experience with WhatsApp Business, e-commerce platforms, and digital marketing leads.

· A graduate degree in any discipline.

Compensation and Perks

· Fixed monthly salary of ₹25,000–₹30,000, based on experience and suitability.

· Additional performance-based sales incentives.

· Hands-on product training and exposure to D2C sales and digital marketing.

· Opportunity to work closely with the sales, marketing, operations, and product teams.

· Career growth opportunities, including progression to an Inside Sales Lead role as the team expands.

Application Process

Interested candidates can share their updated CV and a brief note covering their sales experience, best-performing sales month, products sold, revenue achieved, and approach to converting leads.

Apply at: [email protected]

Shortlisted candidates will be invited to participate in a mock sales call to assess their communication, product presentation, objection handling, and sales-conversion skills.

📌 Inside Sales Executive (Bengaluru)
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