Operations Manager - IT

Job Summary The Operations Manager - IT is responsible for the reliable, secure, and efficient delivery of day-to-day IT operations across the company. This role leads the IT support function, manages employee technology throughout the full lifecycle, administers business systems and licenses, and establishes transparent processes, controls, and service standards for a fully remote workforce. The manager works closely with leadership, HR, Finance, Operations, and external vendors to ensure employees have the access, equipment, and technical support they need while company systems and data remain protected.

Key Responsibilities

- Lead day-to-day IT operations and supervise the IT support team, including workload planning, task assignment, coaching, quality review, and performance follow-up.
- Own the IT service desk function by setting priorities, monitoring response and resolution times, managing escalations, and ensuring users receive accurate and timely updates.
- Manage end-to-end employee and contractor onboarding, role changes, and offboarding, including accounts, email, licenses, devices, permissions, MFA, and timely access revocation.
- Administer Microsoft 365 and related services, including Entra ID, Exchange Online, Teams, SharePoint, OneDrive, Intune, security groups, distribution lists, and license assignments.
- Oversee company SaaS platforms and administrative access, including user provisioning, role-based permissions, license utilization, renewals, and vendor coordination.
- Maintain accurate inventories of devices, software, user accounts, licenses, domains, subscriptions, and administrative ownership; reconcile records against vendor portals and billing data.
- Coordinate procurement, deployment, maintenance, repair, replacement, and recovery of laptops and other company equipment for a distributed workforce.
- Establish and enforce practical IT security controls, including least-privilege access, MFA, device compliance, password practices, data protection, and periodic access reviews.
- Investigate and coordinate resolution of complex issues involving identity, email delivery, endpoint management, VPN and remote access,



DNS, browsers, applications, and hardware.
- Create, maintain, and enforce SOPs, checklists, knowledge-base articles, and audit records for recurring IT processes and common technical issues.
- Track and report operational KPIs, service trends, recurring issues, license usage, equipment status, risks, and improvement initiatives to leadership.
- Manage vendor relationships, support cases, renewals, and technology costs; identify opportunities to consolidate tools, recover unused licenses, and improve value.
- Partner with HR, Finance, Operations, and client-facing teams on workforce changes, payroll or access dependencies, compliance requirements, and client-specific technology needs.
- Plan and deliver user training and internal communications for new tools, system changes, security practices, and recurring support topics.
- Use AI assistants responsibly to accelerate research, documentation, analysis, and repetitive administrative work while independently validating outputs before implementation.
- Support business continuity and incident response by documenting risks, coordinating recovery actions, maintaining escalation paths, and communicating clearly during outages or security events.

Experience and Skills

- Professional experience: Minimum 1-2 years of work experience in any field is acceptable. IT experience is a plus.
- People leadership: Must have experience leading or coordinating people, assigning work, following up on tasks, or taking responsibility for a team's performance.
- Interest in IT: Genuinely interested in working in an IT department and learning how business systems, user support, access management, devices, and software operations are handled.
- Education and certifications: Graduate in any field.



No specific technical qualification or professional certification is required.
- Learning ability: Able to learn unfamiliar tools and processes quickly, follow instructions carefully, ask appropriate questions, and apply feedback.
- Computer confidence: Comfortable using computers and everyday business applications.
- Leadership: Able to set expectations, delegate effectively, coach team members, address performance gaps, and maintain accountability without losing a service-oriented approach.
- Organization and ownership: Able to manage multiple requests, prioritize urgent work, maintain accurate records, meet deadlines, and follow issues through to completion.
- Problem solving: Approaches unfamiliar issues calmly, researches possible solutions, checks information before acting, and knows when to escalate.
- Communication: Excellent written and verbal English, with the ability to explain technical matters clearly to non-technical users and communicate professionally with executives, clients, and vendors.
- Judgment and discretion: Trusted to handle administrative access, credentials, employee information, client data, billing information, and other sensitive material responsibly.
- AI tools: Comfortable using ChatGPT, Claude, or similar tools for research and productivity, with sound judgment regarding verification, confidentiality, and safe implementation.

Job Details

Employment Type : Contract

Compensation

INR 60,000 – INR 100,000 (Commensurate with experience)

Work Schedule: Monday to Friday, night shift aligned with US time zones (8:00 AM-5:00 PM Pacific Time / 8:30 PM-5:30 AM India Standard Time). The schedule may be adjusted based on business requirements.

Location: Remote (Work from Home)

Internet Requirements

Minimum 50 Mbps internet speed; a stable wired LAN connection is recommended.

Join Us

Join a growing, fully remote organization where dependable technology operations directly support employee productivity and client success. If you have experience leading people, enjoy solving problems, and want to build your career in IT, we would welcome your application.

📌 Information Technology Operations Manager (India)
🏢 Hikinex
📍 India