1. To provide technical support and ensure the smooth functioning of the school’s IT infrastructure, computer systems, networking, smart classrooms, audio-visual equipment, and other digital facilities used by teachers, students, and administrative staff.

2. Key Roles and ResponsibilitiesA. Hardware and Software Support

- Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners, and other IT equipment.
- Install and update operating systems, applications, antivirus software, and other required programs.
- Diagnose hardware and software issues and ensure timely resolution.
- Maintain an inventory of IT equipment, accessories, and software licences.

B. Network and Internet Management

- Monitor and troubleshoot LAN, Wi-Fi, internet connectivity, and network-related issues.
- Coordinate with internet service providers and external IT vendors whenever required.
- Ensure secure and reliable network connectivity across the school campus.

C.

Smart

Classrooms and Audio-Visual Equipment

- Maintain and troubleshoot smart boards, projectors, speakers, microphones, interactive panels, and other classroom equipment.
- Provide technical support during classes, assemblies, meetings, PTMs, workshops, and school events.
- Ensure the proper functioning of audio-visual systems in the auditorium and other designated areas.

D. Administrative and Academic IT Support

- Provide technical assistance to the Principal, Vice Principal, coordinators, teachers, and administrative staff.
- Support the functioning of school management software, ERP systems, online portals, and digital attendance systems.
- Assist with printing, scanning, data backup, document sharing, and other technical requirements.




- Provide technical assistance for online meetings, presentations, examinations, and school-related activities.

E. Data Security and Maintenance

- Ensure regular data backups and maintain the confidentiality of school records.
- Follow appropriate cybersecurity practices and protect systems against viruses and unauthorized access.
- Maintain records of IT complaints, troubleshooting activities, repairs, and preventive maintenance.
- Ensure the safe handling and proper use of school IT equipment.

F.

Technical

Support and Coordination

- Attend IT-related complaints promptly and maintain a record of their resolution.
- Conduct routine inspections of computer labs, classrooms, offices, and other IT facilities.
- Coordinate with vendors for equipment repairs, installations, and maintenance.
- Report major technical issues, equipment damage, and recurring problems to the concerned authority.
- Perform any other IT-related duties assigned by the school management.

3.

Educational

Qualifications

- Diploma or Degree in Information Technology, Computer Science, Computer Applications, or a related field.
- Relevant technical certifications will be an added advantage.

4. Experience
- Preferably 1–3 years of experience in IT support, hardware and networking, or technical maintenance.




- Experience working in a school or educational institution will be preferred.

5.

Required Technical

Skills

- Knowledge of computer hardware, software installation, and troubleshooting.
- Basic networking knowledge, including LAN, Wi-Fi, routers, and switches.
- Familiarity with Windows operating systems, printers, scanners, and antivirus software.
- Knowledge of projectors, smart boards, interactive panels, and audio-visual systems.
- Basic understanding of data backup, cybersecurity, and IT inventory management.

6.

Essential

Competencies

- Positive communication and interpersonal skills.
- Strong troubleshooting and problem-solving abilities.
- Patience and a service-oriented approach while assisting teachers and staff.
- Ability to priorities and resolve technical issues efficiently.
- Punctuality, discipline, confidentiality, and professional conduct.
- Willingness to provide technical support during school events and other activities as required.

7.

General

Terms and Conditions

- The candidate must maintain the confidentiality of all school-related information and data.
- School equipment must be handled responsibly and used only for authorized purposes.
- All IT-related complaints and maintenance activities must be documented appropriately.
- The employee must follow school policies, working hours, and instructions issued by the school management.

Note: The employee shall perform all IT-related responsibilities assigned by the school management to ensure the smooth and uninterrupted functioning of the school campus.

Interested candidates can mail their CVs on [email protected]

📌 Information Technology Support Assistant (Delhi)
🏢 Happy Model School
📍 Delhi