Company Description Aster DM Quality Care Ltd, formerly Aster DM Healthcare Ltd, is one of South Asia’s leading integrated healthcare enterprises, uniting the trusted legacies of Aster India, CARE Hospitals, KIMSHEALTH, and Evercare Bangladesh. With 39 hospitals, more than 10,600 beds, and over 7,400 clinicians across 28 cities in 9 states, the organization offers comprehensive and high-quality healthcare services to millions of patients. The enterprise is driven by a patient-first, outcome-focused approach, using data, digital tools, and artificial intelligence to enhance clinical decision making and care delivery.

Aster DM Quality Care is committed to advancing medical education, research, innovation, and the development of future healthcare leaders. Through collaboration and responsible governance, the organization aims to build lasting trust, improve community health outcomes, and make exceptional healthcare more accessible and connected.

Role Description The Hospitality Specialist is a full-time, on-site role based in Hyderabad, responsible for delivering a welcoming and supportive experience to patients, families, and visitors. This role includes greeting and guiding patients, assisting with check-in processes, coordinating with clinical and administrative teams, and ensuring waiting areas and common spaces are clean, comfortable, and well-organized.

The Hospitality

Specialist will handle inquiries,



provide clear information about hospital facilities and services, and support food and beverage coordination where relevant to patient and visitor comfort. The role also involves responding to feedback and service issues promptly, maintaining professional communication, and upholding hospital policies and standards of service excellence.

The Hospitality

Specialist will work closely with multidisciplinary teams to ensure a consistent, patient-centered hospitality experience across the facility.

Qualifications

- Strong Customer Service and Hospitality skills with a focus on patient and family experience.
- Effective Communication abilities, including transparent verbal and written interactions with diverse individuals.
- Experience or familiarity with Food & Beverage and Hospitality Service operations in healthcare or similar settings.
- Ability to remain calm, courteous, and solution-oriented in a fast-paced, high-stakes environment.
- Basic computer literacy for handling appointment systems, digital records, and internal communication tools.
- Prior experience in hospital, hotel, or guest relations roles is preferred.
- Relevant diploma or degree in hospitality management, customer service, or healthcare administration is an advantage.
- Commitment to non-discriminatory, inclusive, and respectful interactions with all patients, visitors, and colleagues.

📌 Hospitality Specialist (Hyderabad)
🏢 Aster DM Quality Care
📍 Hyderabad