Job Summary:

Join our team at one of Goa's premier luxury casinos, where our tagline, "Where Luxury Begins and Fortunes Rise," defines the exceptional experiences we offer. Located at the prestigious Hilton Goa Resort in Candolim, we provide an unforgettable casino experience for our guests.

Be a part of our journey and help us deliver world-class hospitality and entertainment!

for VIP Services Associate/ Executive/ Guest Services Coordinator.

The VIP Services Associate / Guest Services Coordinator is an entry-level role focused on delivering top-tier service to high-value guests. The position involves supporting the VIP Services team with daily operations, ensuring seamless experiences for VIP clients, and maintaining a welcoming environment. This role serves as an introduction to the VIP Services department, offering hands-on training and exposure to luxury hospitality.

Key Responsibilities:

· Welcome VIP guests upon arrival and ensure they are smoothly escorted to their designated areas within the property.

· Address VIP guest requests, including managing reservations for dining, transportation, and accommodations.

· Foster strong, positive relationships with VIP guests to enhance loyalty and satisfaction.

· Provide comprehensive information to VIP guests about property amenities, services, and special offerings.





· Collaborate with various departments to deliver a seamless and exceptional guest experience.

· Monitor and update VIP guest accounts, keeping the VIP Services team informed about guest activities and preferences.

· Maintain accurate records of VIP guest activities and preferences in their profiles.

· Assist in planning and coordinating VIP events, such as exclusive parties and private gaming sessions.

· Safeguard guest information by ensuring strict confidentiality and privacy.

· Perform general administrative tasks and support the VIP Services team as needed.

· Participate in training sessions to acquire new skills and enhance existing expertise.

Qualifications and Requirements:

· Minimum qualification of HSSC pass, diploma, or equivalent; additional training or certification in hospitality management is preferred.

· Strong communication and interpersonal skills, with the ability to solve problems effectively.

· A professional, friendly demeanor with a robust focus on exceptional guest service.

· Excellent organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.

· Proven ability to thrive under pressure and deliver results in high-stress situations.

· Basic understanding of company operations, amenities, and services.

· Flexibility to work varying shifts, including evenings, weekends, and holidays.

📌 Guest Services Coordinator (Calangute)
🏢 Phoenixx Casino Goa
📍 Calangute