We’re Hiring | Guest Experience Executive

Location: Goa | Office-Based | Rotational Shifts

Salary: ₹3 LPA – ₹3.6 LPA (Fixed) + Performance-Based Incentives

At Hireavilla, we believe an exceptional stay begins long before check-in and continues even after check-out. We’re looking for a proactive, customer-focused Guest Experience Executive to manage end-to-end guest communication and ensure a seamless, memorable experience across our villa and apartment portfolio.

If you enjoy interacting with people, solving problems, and delivering outstanding customer service, we’d love to hear from you!

Key Responsibilities1. Pre-Arrival Guest Coordination

- Connect with guests via WhatsApp and phone following booking confirmation across direct and OTA channels.
- Collect guest IDs, arrival timings, preferences, and other essential information.
- Share check-in instructions, property locations, and house rules.
- Coordinate with Operations to ensure smooth and timely guest arrivals.

2. Guest Support & Issue Resolution

- Serve as the primary point of contact for guests before and throughout their stay.
- Respond promptly to guest queries, requests, and complaints with professionalism and empathy.
- Coordinate with housekeeping, maintenance, Operations, and on-ground teams to resolve issues efficiently.
- Escalate concerns in line with company SOPs and ensure timely resolution.

3. Guest Upselling & Experience Enhancement

- Promote additional services, including airport transfers, chef services, meals, yoga, massages, and curated experiences.
- Communicate service details and pricing clearly to guests.




- Coordinate with the relevant teams to ensure the smooth delivery of requested services.

4. Post-Stay Engagement & Feedback

- Follow up with guests after check-out to gather feedback on their experience.
- Encourage reviews across Google, Airbnb, and other relevant platforms.
- Identify recurring concerns and share feedback to support service improvements.

5. Reporting & Shift Handover

- Maintain accurate records of guest interactions, requests, complaints, and resolutions in tracking sheets.
- Ensure clear and comprehensive handovers between shifts.
- Follow established SOPs and maintain continuity of guest communication across shifts.

Candidate Requirements

- Excellent spoken and written English is mandatory.
- Proficiency in Hindi is required; knowledge of additional languages is an advantage.
- Solid communication, interpersonal, and customer-handling skills.
- Comfortable using WhatsApp, phone calls, email, and Google Sheets.
- Ability to remain calm under pressure, multitask, and resolve issues effectively.
- Willingness to work rotational shifts, including night shifts, as part of a 24/7 guest support operation.

Preferred Experience: Candidates with prior experience in hospitality, hotel front office, guest relations, call centres, OTA support, reservations, or travel operations with good computer skills will be preferred. How to ApplyInterested candidates can share their updated resume through either of the following channels:

? Email: [email protected]

? Call/WhatsApp: +91 (phone hidden)

Join Hireavilla and be part of a growing team delivering exceptional holiday experiences while driving business growth!

📌 Guest Relations Executive (India)
🏢 Hireavilla
📍 India