- Manage Regional Visa operations.
- Maintain excellent relationship with Embassies / Consulates / VFS and internal clients.
- Ensure timely quality check is done for all applications across all branches.
- Ensure timely submission of visa application and collection of passports across all branches.
- Coordinate with implants and internal business with regards to their visa applications.
- Manage escalations.
- Ensure invoicing is done correctly and submitted as per the contracted terms to the clients.
- Ensure the collections of payments are done in a timely manner as per the contracted terms from the customers.
- Revise & strengthen processes to ensure zero error level consistently and bring in cost efficiencies as well.
- Be driven by process and compliance and ability to handle scale in throughput of transactions.
- Contribute towards growth of visas and miscellaneous services from external customers.
- Maximize volumes from in house travel businesses by delivering consistent service levels.
- Manage cost of the unit to achieve contribution (net profit) target for the unit.
- High analytical and problem solving skills.
- Ability to direct and motivate teams to be process driven and deliver efficiency consistently.
Requirements
- Experience in Corporate VISA, Embassy liasioning and cordination, end to end VISA process.
📌 General Manager- Visa Operations (Mumbai)
🏢 SOTC Travel
📍 Mumbai
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