Employment Type: Full-Time

Experience: 5+ Years of Experience

Locations: Mumbai, Delhi, Dubai, Geneva, Lagos, Abuja, Nairobi

Work Mode: Remote / Hybrid

Job SummaryWe are looking for a hands-on General Manager to lead business development, strategic partnerships, and operational coordination for a growing cross-border healthcare business.

The role focuses on connecting patients, referring doctors, hospitals, insurers, and healthcare partners to facilitate access to quality and affordable international medical treatment. The successful candidate will work closely with the CEO and cross-functional teams to expand referral networks, develop hospital partnerships, improve patient coordination, and drive the adoption of a technology-enabled healthcare platform.

Key Responsibilities1.

Healthcare Business

Development &

• Partnerships

- Develop and manage relationships with doctors, hospitals, clinics, insurers, corporates, healthcare facilitators, and other referral partners.
- Drive patient referrals and build strategic partnerships across priority markets, particularly in Africa.
- Support partnership negotiations, agreements, onboarding, and ongoing engagement.
- Collaborate with digital marketing teams to support patient acquisition and business growth.

2.

International Patient

Management &

• Operations
- Oversee international patient journeys, from initial enquiries and treatment planning to travel, treatment, and post-treatment follow-up.
- Coordinate medical quotations, patient approvals, visa documentation, travel arrangements, accommodation, hospital coordination, insurance approvals, billing, and payments.
- Establish efficient workflows, service standards, and escalation mechanisms.
- Step in directly to resolve complex patient cases and operational challenges when required.

3.

Hospital Network

Development
- Expand and manage partnerships with hospitals across India, Türkiye, the UAE, Thailand, and other approved destinations.
- Coordinate hospital onboarding, commercial agreements, treatment quotations, and information collection.
- Work with hospitals, patients,



and referring doctors to obtain treatment plans and necessary clarifications.
- Ensure transparent documentation of patient cases, payment processes, and commercial arrangements.

4.

Digital Healthcare Platform

Adoption
- Work with product and technology teams to improve a digital platform supporting patients, hospitals, doctors, insurers, and healthcare partners.
- Provide operational feedback, participate in platform testing, and follow up on agreed development priorities.
- Onboard pilot partners and encourage active platform usage to increase patient referrals.
- Identify opportunities to improve operational efficiency through technology.

5.

Business

Growth &

• Strategy
- Research new markets, healthcare services, and partnership opportunities.
- Support initiatives such as surgical camps, telemedicine services, post-treatment care, and insurance-focused healthcare solutions.
- Evaluate pilot projects and recommend opportunities for expansion.
- Support the implementation of business growth initiatives across international markets.

6. Team Management & • Reporting
- Coordinate internal teams and external partners across multiple countries.
- Track patient cases, referral partnerships, hospital onboarding, and business development activities.
- Report performance, operational challenges, and key risks to the CEO.
- Ensure timely follow-ups, accountability, and a consistent patient experience.

Required Qualifications & Skills
- At least 4 years of relevant experience in healthcare operations, healthcare business development, patient services, or related fields.
- Strong experience in business development, strategic partnerships, stakeholder management,



and team coordination.
- Excellent communication, negotiation, organisational, and problem-solving skills.
- Ability to manage strategic responsibilities while contributing directly to operational activities.
- Comfortable working in a growing business environment with evolving processes.
- Relevant Bachelor's or Master's degree.

Preferred Qualifications
- Experience in medical tourism, international patient management, medical travel, or cross-border healthcare.
- Experience working with hospitals, doctors, healthcare providers, insurers, or medical facilitators.
- Medical qualifications such as MBBS, BDS, or MDS will be preferred.
- Exposure to digital health platforms, telemedicine, or healthcare technology is an advantage.
- Experience working with international markets, particularly Africa, is desirable.

Key Performance Indicators
- Growth in active healthcare referral partners and qualified patient referrals.
- Number of successfully coordinated international patient cases and patient satisfaction.
- Expansion and performance of the destination-hospital network.
- Adoption of the digital platform by partners and pilot customers.
- Timely patient coordination, operational efficiency, and business growth.

What We Offer
- An opportunity to contribute to the growth of an international healthcare business.
- Exposure to healthcare markets and partners across Africa, Asia, and the Middle East.
- A collaborative work environment with direct access to senior leadership.
- An opportunity to help build technology-enabled solutions that improve international patient access to healthcare.
- Competitive remuneration, with potential performance-linked incentives and stock options.

How to ApplyInterested candidates are requested to share their updated CV along with a brief summary of their relevant experience in healthcare business development, operations, or international patient management. Email: [email protected]

Subject Line: Application – General Manager, Cross-Border Healthcare

📌 General Manager – Cross-Border Healthcare (Mumbai)
🏢 Dure Technologies
📍 Mumbai