Enterprise Account Manager- B2B Marketplace

New Trends Commerce Private Limited is a Poddar Group Company with Amazon Investment. Our vision is to be the most trusted go-to-market partner for the businesses, empowering them to establish and grow their digital ventures efficiently and cost-effectively. We achieve this through a customer-focused approach, sales expertise, high-performance culture, and tech-powered sales strategies.

We provide comprehensive go-to-market solutions tailored to each client’s needs, covering everything from identifying the right target customer segments and developing data-driven sales strategies, offering sales training, implementing sales automation, executing on the ground, and ensuring client retention.

To achieve our vision, we hire and develop the best talent through our rigorous hiring & talent management mechanisms which is anchored in our Leadership Principles. Our teams focus on inventing & reinventing for customers (clients & their customers) and simplify the execution. While executing we focus on the key inputs of the business and deliver them with the right quality and at speed.

To be successful in this role you will have superior communication, analytical, presentation and organizational skills. Operating in a fast-moving and sometimes ambiguous environment you will work autonomously, taking full control and responsibility for achieving business objectives.

Location: Noida

Responsibilities-

- Understand post conversion customer journey and be able to end closure its functions and advantages to external audiences.




- Implement end-to-the-customer journey from order placements to handling customer escalations & delivery experience through detailed shipment reports followed by payment closures.
- Work across key internal stakeholders to set priorities and develop account relationships and customer retention.
- Track and report performance using appropriate metrics. Achieve productivity and customer satisfaction targets
- Engage with internal and external customers/teams to improve products and business processes.
- Identify specific prospects/partners to approach, communicate the specific value proposition for their business and use case, and establish long-term, successful partnerships.
- Work closely with customer advisors at interested sellers to successfully negotiate deals and help in onboarding.
- Work with managed accounts to understand their requirements and drive adoption of relevant features/benefits

A day in the life

1. Order Placements

- Review and process all customer orders within the defined SLA timelines

1. Payment Closure Adherence

- Follow up with customers on outstanding payments within the stipulated timelines

1. Customer Escalation Closure

- Acknowledge and respond to customer escalations within the defined response window

1. Reporting Adherence

- Submit all daily, weekly, and periodic reports on time as per the reporting calendar

1. Other Customer Onboarding Tasks include - PBI, Vendor registration, Quote request, DP Setting etc.

Basic qualifications

1. More than 2-3 years of B2B e-commerce customer support or sales operations operations experience
2. Bachelor's degree
3. Excellent excel analytical skills
4. Ability and experience of managing internal and external stakeholders

📌 Enterprise Account ManagerB) (Noida)
🏢 New Trends Commerce Private
📍 Noida