- Solid experience in supporting Microsoft 365 (M365), Office 365 (O365), Azure, Windows Server, and Windows Client OS environments.
- Manage and resolve support tickets while meeting SLA and customer satisfaction targets.
- Provide end-user support through phone, email, and remote support channels.
- Administer and troubleshoot Exchange Online, Teams, SharePoint, OneDrive, Intune, and Entra ID (Azure AD).
- Good understanding of Active Directory, Group Policy, DNS, DHCP, VPN, Remote Desktop Services, and basic networking concepts.
- Experience with user administration, access management, password resets, and permissions troubleshooting.
- Strong troubleshooting and analytical skills with knowledge of ITIL service management practices.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to create and maintain technical documentation and knowledge articles.
- macOS support knowledge is a value-added skill.

Preferred Experience 2+ years in Technical Support, Service Desk, or End User Computing roles supporting Microsoft enterprise technologies. Mandatory International Voice Support Experience

Excellent communication

END User Computing, ITIL

📌 ENGINEER - END User Computing (Bengaluru)
🏢 Happiest Minds Technologies
📍 Bengaluru