Key Responsibilities:

- Handling client concerns/escalations proactively and promptly.
- Cross-vertical coordination across teams like Academics, Sales, Product, and Finance.
- Act as a single point of contact for all student concerns and queries for assigned clients.
- Manage end-to-end resolution within defined SLAs while ensuring high satisfaction scores.
- Liaise with internal teams (academic, tech, operations) to close student issues efficiently.
- Analyze student feedback and identify areas for process improvement.
- Maintain CRM records, ticketing systems, and update case logs accurately.
- Proactively engage with students to ensure ongoing satisfaction and retention.

Key Requirements:

- Minimum 4–6 years of experience in handling and servicing B2B clients and students, preferably from the education or any service-driven industry.
- Strong interpersonal and communication skills (spoken and written).
- Ability to multitask and manage pressure in a quick-paced environment.
- Problem-solving mindset with a customer-first attitude.
- Basic proficiency in CRM tools (Zoho, Freshdesk, or similar platforms).
- Open to travel.

📌 Deputy Team Lead Operations - Edtech Experience Mandatory (Jalandhar)
🏢 Zell Education
📍 Jalandhar