Company Description RMV Workforce LLP is a forward-thinking business consulting firm in India, supporting clients across IT, Non-IT, and BPO domains. The organization focuses on helping businesses innovate, solve complex challenges, and drive sustainable growth. Team members work in a collaborative, inclusive setting that values diversity, learning, and professional development.

RMV Workforce LLP offers opportunities to build impactful careers while contributing to the transformation of various industries. Candidates can expect a culture that encourages them to unlock their potential and advance their careers.

Role Description This full-time, on-site Customer Technical Support role is based in Gurugram. The position involves providing front-line technical assistance to customers, addressing inquiries, and resolving product or service-related issues. Daily responsibilities include diagnosing problems, guiding users through troubleshooting steps, and escalating complex issues to appropriate internal teams when necessary.

The role also requires maintaining clear documentation of support interactions, monitoring issue resolution, and following up to ensure customer satisfaction.



Team members are expected to collaborate with colleagues to improve support processes and contribute to a positive customer experience.

Qualifications

- Candidates should possess strong Technical Support and Troubleshooting skills to diagnose and resolve customer issues efficiently.
- Candidates should possess solid Customer Support and Customer Satisfaction skills to manage inquiries professionally and maintain positive client relationships.
- Candidates should possess well-developed Analytical Skills to interpret information, identify patterns, and propose effective solutions.
- Candidates should possess clear verbal and written communication skills, with the ability to explain technical information in simple terms.
- Candidates should possess familiarity with ticketing or CRM systems and basic computer proficiency.
- Candidates should possess the ability to work on-site in Gurugram, manage time effectively, and collaborate in a team-oriented environment.
- Relevant experience in customer or technical support, especially in IT or BPO environments, is preferred.
- A diploma or degree in a relevant field (such as Information Technology, Computer Science, or Business) is an advantage but not mandatory.

📌 Customer Technical Support (Gurugram)
🏢 RMV Workforce
📍 Gurugram