Company Description Primebook, a product of Floydwiz Technologies Pvt. Ltd., is a full-stack personal computing ecosystem that combines purpose-built hardware, a proprietary operating system, in-built apps, and value-added services into a vertically integrated platform. Founded in 2018 by IIT Delhi alumni Aman Verma and Chitranshu Mahant, and backed by Shark Tank India, Primebook focuses on redefining personal computing for students, self-learners, creators, coders, freelancers, and young professionals.

At the core of the ecosystem is PrimeOS, an Android-based operating system tailored for Primebook laptops, offering tools such as PrimeOffice, PrimeLinux, PrimeAGNT, Prime App Store, and PrimeX Cloud PC. Primebook has earned multiple industry recognitions and now serves over 100K users across India, with a strong presence in CSR initiatives, leading e-commerce marketplaces, and retail stores. The team is in a rapid growth phase and is looking for people who are excited to build bold, future-ready computing experiences.

Role Description The Customer Support Representative is a full-time, on-site role based in Delhi, India. This role involves responding to customer inquiries across multiple channels, guiding users through product setup and usage, and resolving technical or account-related issues in a timely manner. The representative will document cases,



escalate complex issues when needed, and follow up to ensure customer satisfaction.

Daily responsibilities include troubleshooting common problems, educating customers on Primebook features and best practices, and collaborating with product and operations teams to relay feedback and improve the overall user experience. The role requires a customer-first mindset and the ability to communicate clearly and professionally with a diverse user base.+

Role Description - Customer Support Executive, Blended Process

- Respond to customer inquiries across voice and chat channels in a timely and professional manner.• Demonstrate patience, empathy, and a strong customer-centric approach.
- Collaborate with cross-functional teams to enhance customer experience.
- Provide accurate information and resolve customer issues efficiently.
- Flexibility to work on weekends as per business requirements.

Qualifications -
- Graduation in any stream(Full/Part-time)
- 1-2 years of experience in customer support through chat and call, preferably in the tech industry.
- Robust communication skills, both written and verbal.
- Tech-savvy and comfortable working with the Android ecosystem.
- Strong problem-solving skills and attention to detail.

CTC: 25K Inhand

📌 Customer Support Representative (Delhi)
🏢 Primebook
📍 Delhi