Northstar Innovations is hiring a Customer Support Executive for our Ahmedabad office to assist customers based in the United States.

We're looking for someone with strong English communication skills, practical problem-solving abilities, and experience handling customer queries through calls, chat, and email.

This role goes beyond answering customer questions. You'll help customers set up and use products, troubleshoot technical issues, conduct product demonstrations, and work with our internal teams to resolve concerns.

You'll also get hands-on experience with physical products and smart devices, allowing you to understand customer issues and find practical solutions.

If you have experience in US customer support, international voice processes, technical support, or customer service, we'd like to hear from you.

Key Responsibilities

- Provide professional customer support to US-based customers through voice calls, live chat, and email.
- Understand customer concerns, troubleshoot product issues, and provide clear solutions.
- Guide customers through product installation, setup, features, and usage.
- Conduct online product demonstrations and explain product functionality.
- Create, update, and manage customer support tickets, including escalations and follow-ups.
- Test physical products and smart devices to investigate customer-reported issues.
- Perform regular product quality checks and report technical concerns.
- Coordinate with technical and operations teams to resolve complex customer issues.
- Follow up with existing customers to ensure satisfaction and assist with repeat purchases or additional product requirements.
- Maintain accurate records of customer conversations and issue resolutions.

Required Skills and Qualifications

- 3-4 years of experience in customer support, international customer service, technical support, or an international voice process.
- Excellent verbal and written English communication skills.
- Confidence in handling calls and conversations with US customers.
- Strong troubleshooting,



analytical, and problem-solving abilities.
- Experience managing customer inquiries through phone, chat, and email.
- Familiarity with customer support ticketing systems and issue escalation processes.
- Ability to understand technical products and explain solutions in simple language.
- Strong customer service skills, patience, and attention to detail.
- Ability to work independently and collaborate with internal teams.
- Willingness to work on-site during the US night shift.

Good to Have

- Previous experience in a US-based customer support or international BPO process.
- Experience supporting electronic products, smart devices, mobile applications, or IoT devices.
- Basic understanding of Bluetooth, Wi-Fi, and mobile app connectivity.
- Familiarity with CRM platforms, helpdesk software, or support ticketing tools.
- Experience conducting virtual product demonstrations or customer onboarding sessions.
- Experience with customer retention and follow-up calls.

Why Join Northstar Innovations?

At Northstar Innovations, you'll have the chance to work with real products, solve real customer problems, and develop your technical and communication skills.

We offer:

- Direct interaction with international customers.
- Hands-on experience with smart devices and technology products.
- Product training and support from experienced team members.
- Opportunities to collaborate with technical and product teams.
- Competitive compensation and professional growth opportunities.
- A supportive, collaborative office environment.

Job Details

Location: Ahmedabad, Gujarat

Work Mode: Work from Office

Job Type: Full-time

Working Hours: 8:00 PM to 5:00 AM IST (US Shift)

Experience Required: 3-4 Years

Open Positions: 1

How to Apply

If you're comfortable communicating with US customers, enjoy solving technical problems, and want to grow your career in international customer support, we encourage you to apply.

Apply directly through LinkedIn or send your resume to [email protected].

Learn more about the position: https://nsinn.com/careers/customer-support-executive-usa

📌 Customer Support Executive - USA Support (Ahmedabad)
🏢 Northstar
📍 Ahmedabad