Company Description YoCharge is a digital platform focused on enabling smart charging solutions for electric vehicles. The company supports charge point operators in launching, operating, and scaling their EV charging businesses efficiently and reliably. By providing technology-driven tools and services, YoCharge helps optimize charging operations and improve user experience.

The organization is committed to advancing sustainable mobility and building robust EV infrastructure. Team members work on innovative solutions that contribute directly to the growth of the electric vehicle ecosystem.

Role Description This is a full-time, on-site Customer Support Engineer role based in Udaipur. The role involves providing technical and customer support for EV charging systems, addressing user inquiries, and resolving issues related to charging stations and the digital platform. Day-to-day tasks include troubleshooting hardware and software problems, coordinating with field service teams, and documenting incidents and solutions.

The Customer Support

Engineer will communicate with charge point operators and end users, guide them through problem resolution,



and escalate complex issues to relevant technical teams when necessary. The role also includes monitoring system performance, suggesting improvements, and ensuring a high level of customer satisfaction.

Qualifications

- Strong Customer Support and Communication skills to address inquiries, manage expectations, and maintain skilled interactions.
- Proficiency in Troubleshooting and Technical Support to diagnose and resolve issues with EV charging hardware and software.
- Experience with Field Service activities, including on-site inspections, coordination with technicians, and basic hands-on checks.
- Basic understanding of electrical systems or EV charging technologies; prior experience in a tech or energy-related industry is an advantage.
- Ability to work on-site in Udaipur, manage multiple cases, and document solutions clearly and accurately.
- Relevant technical diploma or degree (e.g., engineering, information technology) or equivalent practical experience.
- Comfort with using digital tools, ticketing systems, and remote diagnostics platforms.

📌 Customer Support Engineer (Udaipur)
🏢 YoCharge
📍 Udaipur