Company Description

Discover Websoft is a one-stop digital growth partner that provides end-to-end solutions to help businesses strengthen their online presence. The company specializes in website design and development, digital marketing, branding and strategy, as well as graphic design and video editing. By combining technology and creativity, Discover Websoft delivers cutting-edge and result-driven solutions tailored to each client’s goals.

The mission is to support startups and established enterprises alike in achieving sustainable growth in the digital age. Team members collaborate in a dynamic environment focused on turning ideas into digital success for clients across industries.

Role Description The Customer Support Executive is a full-time, on-site role based in Indore, Madhya Pradesh. Only candidates currently residing in Indore are eligible to apply. Applications from candidates outside Indore will not be considered. This position requires working from our Indore office, and remote or work-from-home options are not available.

This role involves responding to customer inquiries via phone, email, and online channels, providing clear and timely information about products and services.

The Customer Support

Executive will troubleshoot basic technical issues, escalate complex problems to the appropriate teams, and follow up to ensure resolution.



Day-to-day responsibilities include maintaining high standards of customer satisfaction, documenting interactions in support tools or CRM systems, and collaborating with internal teams to improve service quality. The role also involves identifying recurring issues, suggesting process improvements, and contributing to a positive, professional customer experience.

Qualifications

- Strong skills in Customer Support and Customer Service, with the ability to handle inquiries and resolve issues professionally.
- Experience in Online Support and maintaining high levels of Customer Satisfaction across digital communication channels.
- Ability to provide Technical Support, including basic troubleshooting and clear explanation of solutions to customers.
- Effective verbal and written communication skills in English and Hindi.
- Good problem-solving skills, attention to detail, and the ability to remain calm under pressure.
- Comfort with using computers, CRM or ticketing systems, and standard office software.
- Prior experience in a customer-facing or support role is preferred.
- Relevant education such as a diploma or degree in business, IT, or a related field is beneficial.
- Candidates must currently reside in Indore and be available for full-time, work-from-office employment.
- Please note: This prospect is exclusively for candidates residing in Indore. Applications from outside Indore will not be considered.

📌 Customer Support Executive (Indore)
🏢 Discoverwebsoft
📍 Indore