Job Summary

We are seeking a customer-focused and relationship-driven Customer Success Manager to join our remote team in India. In this role, you will build strong client relationships, drive customer satisfaction, increase product adoption, and ensure long-term customer retention. You will serve as the primary point of contact for assigned accounts, helping customers achieve their business goals while identifying opportunities for account growth and expansion.

Key Responsibilities

- Manage a portfolio of customer accounts and serve as the primary point of contact.
- Build strong relationships with customers to understand their business objectives and success metrics.
- Drive customer onboarding, implementation, and product adoption.
- Conduct regular check-ins, business reviews, and training sessions with customers.
- Monitor customer health scores and proactively address potential risks.
- Resolve customer issues by collaborating with technical support, product, and engineering teams.
- Identify opportunities for upselling, cross-selling, and account expansion.
- Collect customer feedback and communicate product enhancement recommendations to internal teams.
- Track customer satisfaction metrics, including CSAT, NPS, retention, and churn.




- Develop customer success plans to ensure long-term value and engagement.
- Maintain accurate customer records and activity updates in the CRM system.
- Prepare reports and presentations for internal stakeholders and customer meetings.

Qualifications

- Bachelor's degree in Business Administration, Marketing, Communications, Information Technology, or a related field.
- 3+ years of experience in Customer Success, Account Management, Client Relationship Management, or a similar role.
- Experience working with SaaS, software, or technology products is preferred.
- Robust interpersonal, communication, and presentation skills.
- Excellent problem-solving and conflict-resolution abilities.
- Ability to manage multiple customer accounts in a fast-paced environment.
- Experience working with remote teams and customers across different time zones.
- Strong organizational and time management skills.

Preferred Qualifications

- Experience with CRM platforms such as Salesforce, HubSpot, or Zoho CRM.
- Knowledge of customer success methodologies and lifecycle management.
- Experience in B2B SaaS or enterprise software.
- Familiarity with customer analytics and reporting tools.
- Customer Success certifications are a plus.

📌 Customer Success Manager (India)
🏢 iConsultera
📍 India