Department: Customer Support / Client Servicing

Industry: Consultation-Based Application / Online Services

Salary Budget: ₹20,000 – ₹24,000 per month

Experience: 1–3 years (Freshers with excellent communication skills may also apply)

Employment Type: Full-time

Location: Kirti Nagar, Delhi

Job SummaryWe are looking for a proactive and customer-oriented Customer Service Executive to manage customer interactions for our consultation-based application. The candidate will be responsible for assisting users with the consultation booking process, resolving queries, coordinating with consultants, and ensuring a seamless experience throughout the customer journey.

The ideal candidate should have excellent communication skills, a problem-solving mindset, and the ability to handle customer queries professionally over calls, chat, and email.

Key Responsibilities

- Handle incoming and outgoing customer calls, chats, and emails related to the application.
- Assist customers with registration, profile creation, consultation bookings, rescheduling, and cancellations.
- Explain the consultation process, available services, pricing, and payment procedures to customers.
- Coordinate with consultants and internal teams to ensure timely delivery of consultation services.
- Follow up with customers regarding scheduled consultations, pending payments, and feedback.
- Resolve customer complaints and escalate complex issues to the relevant department.
- Maintain accurate records of customer interactions, bookings, and complaints in the CRM or application dashboard.




- Ensure customers receive timely updates and support throughout their consultation journey.
- Collect customer feedback and identify opportunities to improve the overall user experience.
- Maintain professional communication and ensure a high level of customer satisfaction.

Required Skills and Qualifications
- Graduate in any discipline.
- 1–3 years of experience in customer service, customer support, client servicing, or a similar role.
- Excellent verbal and written communication skills.
- Comfortable handling customer calls, WhatsApp, email, and chat support.
- Basic knowledge of MS Office, Google Workspace, CRM tools, or customer support software.
- Robust coordination, problem-solving, and follow-up skills.
- Ability to handle multiple customer queries and prioritize tasks effectively.
- Experience working with mobile applications, online booking platforms, or service-based businesses will be an advantage.

Key Performance Indicators (KPIs)
- Customer satisfaction and feedback scores.
- Timely resolution of customer queries and complaints.
- Consultation booking and coordination accuracy.
- Response time and follow-up efficiency.
- Customer retention and service quality.
- Adherence to company processes and service standards.

CompensationMonthly Salary: ₹20,000 – ₹24,000, depending on experience and skills.

Ideal Candidate ProfileWe are looking for someone who is customer-centric, organized, patient, and comfortable working in a fast-paced, technology-driven environment. The candidate should be able to guide customers through the consultation process while maintaining a professional and helpful approach.

📌 Customer Service Executive (New Delhi)
🏢 All India Institute Of Occult Science
📍 New Delhi