Company Description BlackBuck Limited, founded in 2015, is India’s largest trucking platform and a pioneer in digitizing offline trucking operations. The company focuses on empowering fleet owners across India to manage and grow their businesses through end-to-end digital solutions for the trucking ecosystem. With over 30% of India’s truckers transacting on its platform, BlackBuck uses extensive data to build essential and future-ready products that address key pain points for truckers and shippers.

Its robust digital infrastructure supports truckers with services such as load discovery, digital payments, telematics-based driver behavior analysis, and customized financing options. Today, more than 1 million truckers across 100,000 villages rely on BlackBuck’s platform to run their operations more efficiently.

Role Description The Customer Relationship Officer (CRO) is a full-time, in office role based in Kim. The CRO will manage and strengthen relationships with truckers, fleet owners, and other stakeholders using BlackBuck’s platform, ensuring a positive and consistent customer experience. Day-to-day activities include onboarding new customers, explaining platform features and services, resolving operational issues, and responding to inquiries in a timely and professional manner.

The CRO will collect customer feedback, share insights with internal teams,



and support process improvements that enhance service quality and engagement. The role also involves maintaining accurate records of interactions, following up on pending issues, and collaborating with sales, operations, and support teams to drive customer satisfaction and retention.

Qualifications

- Strong customer service and relationship management abilities, with a focus on empathy, patience, and solution-oriented communication.
- Proficiency in verbal and written communication, including the ability to explain digital products and processes clearly to diverse audiences.
- Basic technical and digital literacy, with comfort using mobile apps, CRM or customer support tools, and online platforms.
- Solid organizational and time management skills, including accurate documentation, follow-up, and handling multiple customer requests.
- Ability to collaborate effectively with cross-functional teams such as operations, sales, and support in a fast-paced environment.
- Prior experience in customer-facing roles (logistics, transportation, fintech, or technology platforms) is an advantage.
- Minimum educational qualification: high school diploma; a bachelor’s degree in business, commerce, or a related field is preferred.
- Comfort working on-site in Kim and engaging directly with truckers and fleet owners as needed.

📌 Customer Relationship Officer (CRO) (Kim)
🏢 BlackBuck
📍 Kim