Build the Future of On-Demand Hospitality With Us

Servouz is a technology-enabled hospitality platform that connects hotels, event hosts, and individual customers with trained butlers and bartenders. As we scale, we are looking for professionals who can take ownership, build relationships and help us create a seamless hospitality ecosyste

CUSTOMER EXPERIENCE & ONBOARDING EXECUTIVE

Location: Delhi | Experience: 1–2 years | Reporting: Operations Head | CTC: As per industry standards The Role

We are looking for a proactive, people-oriented professional who can bring service partners onto the Servouz platform, complete their onboarding and ensure a smooth experience thereafter.

This is a people + calling + onboarding + customer experience role. You will regularly connect with bartenders, butlers and other hospitality professionals, explain Servouz, make outbound/cold calls, encourage registrations, complete verification and follow up until onboarding is successfully completed.

Key Responsibilities

- Make outbound and cold calls to identify, engage and onboard bartenders, butlers and other service partners.
- Explain Servouz, its platform and opportunity clearly and convert interested professionals into registered partners.
- Follow up with leads and incomplete registrations to drive onboarding to closure.
- Complete partner verification, including Aadhaar-related checks and missing-information follow-ups.
- Handle queries and grievances from service partners and customers professionally.
- Coordinate with the IT and Operations teams to resolve app/platform-related issues.
- Track calls,



onboarding status, complaints, follow-ups and resolutions using MS Excel.
- Maintain accurate records and ensure timely closure of pending cases.
- Share relevant onboarding and customer experience updates with the Operations Head.

What We're Looking For

- 1–2 years of experience in customer experience, telecalling, inside sales, BPO, hospitality, onboarding or another people-facing role.
- Comfortable with cold calling, follow-ups and convincing people to take action.
- Excellent spoken English and Hindi.
- Strong communication, listening, interpersonal and persuasion skills.
- Patient, professional and solution-oriented approach.
- Good working knowledge of MS Excel.
- Comfortable using apps, digital platforms and basic technology.
- Strong ownership, follow-up and coordination skills.
- Ability to handle multiple conversations and tasks without losing attention to detail.

WHY JOIN SERVOUZ?

Servouz is at an exciting stage of growth. You won't simply be filling a predefined role, you will have the opportunity to build processes, create relationships, solve real problems and grow with the business.

If you enjoy working in a fast-moving setting, are comfortable taking ownership and want to be part of a company building a technology-led hospitality ecosystem, we'd like to hear from you.

HOW TO APPLY

Interested candidates can send their CV to [email protected] along with a short cover note explaining why they believe they are the right fit for the role.

Subject line: Application –CUSTOMER EXPERIENCE & ONBOARDING EXECUTIVE

📌 CUSTOMER EXPERIENCE & ONBOARDING EXECUTIVE (Delhi)
🏢 Servouz
📍 Delhi